Agentic AI: Buy vs build dilemma
One critical decision looms large for every business exploring agentic AI automation: should you buy or build your AI solution? Join this live session for a practical breakdown of your options, clear-eyed advice on overcoming common hurdles, and actionable examples to finally scale Agentic AI successfully.
You’ll discover:
- The 7 buy vs build options
- The 4 types of technology providers to choose from
- The 7 key criteria to base you buy vs build decision on
- The 10 critical agentic AI requirements you’ll need regardless
Presented by
About this session
Agentic AI is the talk of the town, but let’s face it: few companies are truly deploying it successfully. Agentic AI promises smarter automation and game-changing efficiency for customer service and employee engagement, but turning hype into reality is easier said than done.
Many businesses struggle to move beyond proofs-of-concept and pilots, stuck in the complexity of conflicting tech choices and unclear strategies.
Most teams get stuck because it’s unclear what technology capabilities are genuinely needed to scale AI into production. Proof-of-concepts routinely fail, leaving leaders unsure why or how to effectively address these failures. Meanwhile, endless market noise and conflicting advice often lead to costly indecision and analysis paralysis.
When advancing your Agentic AI strategy, you have four clear paths:
- Build it yourself using open-source tools like Hugging Face and LangChain.
- Leverage the hyperscalers like Microsoft and Google.
- Rely on incumbent platforms of your existing CRM or Contact Centre provider.
- Choose a dedicated enterprise AI platform specifically designed for scalable, omni-channel workflows.
Each approach has benefits and drawbacks, and which is right for you depends on several factors. This webinar takes a practical, no-BS look at each of these paths. We’ll clearly outline their pros and cons and equip you with the insights you need to overcome common pitfalls.
We’ll run through each of the four approaches and share the benefits and risks of each. We’ll also show you some examples of how to successfully build agentic workflows in practice for use cases like internal HR and IT support and external customer support. Make informed, future-proof decisions that align with your strategic AI goals.
Attending this webinar will help you make the best long-term decisions on your AI future.
Speakers
Cobus Greyling, Chief Evangelist, Kore.ai
Kane Simms, Founder & CEO, VUX World
Santosh Kumar Myadam, SVP Product Management, Kore.ai
When
Wednesday, March 26 at 9am PDT, 12pm EDT, 4pm GMT and 5pm CET
