Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
read moreWe’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from…
read moreI previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
read moreWhy do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But…
read moreAt Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.
read moreMost companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.
read moreWe’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.
read moreLearn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.
read moreGoogle has announced its very own contact centre as a service in partnership with ujet.
read moreA deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.
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