Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
read moreWe often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most…
read moreThe analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.
read moreThe travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays…
read moreLearn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.
read moreDiscover what conversation designers should consider when working on their assistant’s persona.
read moreSo what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.
read moreWhen designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able to do. This might sound…
read moreSome myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.
read moreWhen creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the late 90s. Through understanding the…
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