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Conversation design: towards a single source of truth

Conversation design: towards a single source of truth 800 550 Ben McCulloch

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…

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Best Practices For Conversation Design

Best Practices For Conversation Design 2240 1260 Kritika Yadav

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons…

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Here’s something you’ll need soon enough

Here’s something you’ll need soon enough 1747 1241 Kane Simms

Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.

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Voice AI Lego: the importance of modularity

Voice AI Lego: the importance of modularity 1024 768 Ben McCulloch

Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.

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Voice with X-Ray vision?

Voice with X-Ray vision? 730 464 Ben McCulloch

Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.

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Google announces CCaaS solution

Google announces CCaaS solution 1920 1080 Kane Simms

Google has announced its very own contact centre as a service in partnership with ujet.

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Has Amazon just cracked conversation design once and for all?

Has Amazon just cracked conversation design once and for all? 1600 1200 Kane Simms

Has Amazon’s latest Lex feature: Automated Chatbot Builder, just solved conversation design for everyone?

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The AI privacy barrier: will Sonos be the first to hurdle it?

The AI privacy barrier: will Sonos be the first to hurdle it? 1600 1200 Kane Simms

A code leak confirms Sonos voice assistant is coming. Will this be the first voice assistant with true privacy at the heart?

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Will Say It Now crack the Amazon Alexa discoverability code?

Will Say It Now crack the Amazon Alexa discoverability code? 1800 1200 Kane Simms

Say It Now has acquired North American voice tech startup, GetStarted, in an effort to finally bring voice-first success to brands.

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Microsoft release Dynamics 365 contact centre with AI at its core

Microsoft release Dynamics 365 contact centre with AI at its core 1600 1200 Kane Simms

Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.

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