Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best…
read moreIn a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design.…
read moreWhen Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog…
read moreThere’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an…
read moreWe’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider,…
read moreDiscover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.
read moreDiscover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.
read moreIf you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a…
read moreYou may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and…
read moreI recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are barking up the wrong tree…
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