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Kore AI raises $70m and shows maturity in its positioning

Kore AI raises $70m and shows maturity in its positioning 1280 718 Kane Simms

Florida-based conversational AI platform, Kore.ai has raised $70m and aims to position itself as the ‘undisputed leader’ in customer experience optimisation.

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Amazon Astro: talking vacuum cleaner? Or game changer?

Amazon Astro: talking vacuum cleaner? Or game changer? 976 549 Kane Simms

Is Amazon’s latest device, Astro, the world’s first widely available house robot, just a talking Hoover? Or is there more to it?

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Google’s Assistant strategy and what it means for your brand

Google’s Assistant strategy and what it means for your brand 1800 1200 Kane Simms

Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant…

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Why is Microsoft acquiring Nuance, really? The bigger picture

Why is Microsoft acquiring Nuance, really? The bigger picture 1800 1200 Kane Simms

Microsoft will acquire Nuance Communications for $19.7billion, but there’s more to it than cool tech. There’s a much bigger game being played.

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Step up your chatbot and voice assistant game

Step up your chatbot and voice assistant game 1800 1200 Kane Simms

There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience…

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What is Natural Language Understanding (NLU)? A beginner’s guide

What is Natural Language Understanding (NLU)? A beginner’s guide 1800 1200 Kane Simms

Critical foundational knowledge on Natural Language Understanding (NLU) for anyone interested in learning about conversational AI or conversation design.

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You’re thinking about conversational AI all wrong

You’re thinking about conversational AI all wrong 1800 1200 Kane Simms

Here’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think.

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What is SSML (Speech Synthesis Markup Language)? A beginner’s guide

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide 1800 1200 Kane Simms

An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.

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With 427 million daily voice searches on mobile, what can you do about it?

With 427 million daily voice searches on mobile, what can you do about it? 1800 1200 Kane Simms

With approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on it?

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Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart

Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart 1800 1200 Kane Simms

Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.

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