Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.
read moreA hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.
read moreDiscover what conversation designers should consider when working on their assistant’s persona.
read moreSo what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.
read moreWhen designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able to do. This might sound…
read moreSome myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.
read moreThe advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we delve into three unique ways…
read moreWhen creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the late 90s. Through understanding the…
read moreVUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations Leader at Decathlon UK, and…
read moreWhat does your voice reveal about you? Probably more than you realise – it’s possible to detect clues about your health, background and emotions while you talk.
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