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Unlocking the power of LLMs: putting people first in AI assistant development
Unlocking the power of LLMs: putting people first in AI assistant development 1456 816 Ben McCulloch

It’s easy to approach every new problem in conversational AI as if you’re the first person who ever faced it. But the truth is that many organisations are trying to…

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Why build a bank assistant from scratch?
Why build a bank assistant from scratch? 1120 716 Ben McCulloch

How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?

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From good to great: how Roche improved customer experience
From good to great: how Roche improved customer experience 1120 840 Ben McCulloch

When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?

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  • Rebecca Christie

Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison
Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison 1920 1080 Rebecca Christie

So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading. I’ll be doing some deeper…

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  • Kane Simms

The 3 types of NLU systems in conversational AI
The 3 types of NLU systems in conversational AI 1600 1200 Kane Simms

We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the…

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What’s this news about conversation designer layoffs?
What’s this news about conversation designer layoffs? 1120 840 Ben McCulloch

In recent months we’ve seen rather a lot of layoffs. It feels like every few days there’s another LinkedIn post from someone in our network who’s lost their job. We…

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The killer combo: How your AI assistant can save costs AND generate revenue
The killer combo: How your AI assistant can save costs AND generate revenue 1120 840 Ben McCulloch

There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more…

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The risks of Large Language Models (such as ChatGPT)
The risks of Large Language Models (such as ChatGPT) 1120 840 Ben McCulloch

In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought – talking to ChatGPT is like…

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  • Kane Simms

Master assistant or multi-assistant orchestration? 4 considerations
Master assistant or multi-assistant orchestration? 4 considerations 1600 1200 Kane Simms

When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.

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Why we need a no-code multimodal orchestration tool
Why we need a no-code multimodal orchestration tool 1120 840 Ben McCulloch

During my chat with Jason F. Gilbert, he expressed frustration at how hard it is to orchestrate robotic movements with voice, sound effects, lights and other modes of expression.

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