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A ground-breaking ‘human-in-the-loop’ approach to AI

A ground-breaking ‘human-in-the-loop’ approach to AI 1120 840 Ben McCulloch

One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.

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The intelligence revolution

The intelligence revolution 1120 840 Ben McCulloch

Did nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.

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7 steps to stop bots saying ‘can you repeat that?’

7 steps to stop bots saying ‘can you repeat that?’ 1890 1417 Ben McCulloch

When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”

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The ultimate guide to agent assist for call centres

The ultimate guide to agent assist for call centres 1120 840 Ben McCulloch

Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.

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AI: beyond cost saving

AI: beyond cost saving 1640 924 Kane Simms

Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But…

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Thoughts on Google’s LaMDA 2

Thoughts on Google’s LaMDA 2 2560 1437 Kane Simms

At Google I/O, LaMDA 2 was announced. Google’s second iteration of its large language model, LaMDA.

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Challenges we currently face in conversation design

Challenges we currently face in conversation design 1640 924 Brian Smith

Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.

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The next generation of synthetic human-like voices

The next generation of synthetic human-like voices 1920 1080 Ben McCulloch

Why have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge variety of different voices and…

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Conversation design: towards a single source of truth

Conversation design: towards a single source of truth 800 550 Ben McCulloch

It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag…

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Best Practices For Conversation Design

Best Practices For Conversation Design 2240 1260 Kritika Yadav

Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons…

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