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	<description>The future of AI-driven customer experience</description>
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		<title>The realities of deploying generative AI in customer support with Alia Azim, Citation Group</title>
		<link>https://vux.world/the-realities-of-deploying-generative-ai-in-customer-support-with-alia-azim-citation-group/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 13 Mar 2026 15:51:56 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[use case]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15841</guid>

					<description><![CDATA[In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.]]></description>
		
		
		
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		<title>AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom</title>
		<link>https://vux.world/ai-agents-with-salaries-inside-the-cloud-employee-model-with-gabe-larsen-atonom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 20 Feb 2026 15:49:39 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[AI employees]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15831</guid>

					<description><![CDATA[What happens when AI stops being treated like a tool and starts being hired like an employee?]]></description>
		
		
		
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		<title>The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase</title>
		<link>https://vux.world/the-evolution-of-conversation-design-in-the-age-of-generative-ai-with-georgios-tserdanelis-jpmorganchase/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Feb 2026 10:44:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[financial services]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15785</guid>

					<description><![CDATA[We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.]]></description>
		
		
		
		<enclosure url="https://vux.world/wp-content/uploads/Georgios-JPMC-thumbnail.jpg" length="162247" type="image/jpeg"/><media:content url="https://vux.world/wp-content/uploads/Georgios-JPMC-thumbnail.jpg" width="1280" height="720" medium="image" type="image/jpeg"/>	</item>
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		<title>Automating customer service across 170 countries with HBX Group</title>
		<link>https://vux.world/automating-customer-service-across-170-countries/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 30 Jan 2026 10:34:02 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15777</guid>

					<description><![CDATA[HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.]]></description>
		
		
		
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		<title>Designing conversational AI that works with Anne Cantera of Optimum</title>
		<link>https://vux.world/designing-conversational-ai-that-works-with-anne-cantera-of-optimum/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 23 Jan 2026 14:06:31 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
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					<description><![CDATA[From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.]]></description>
		
		
		
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		<title>The AI talent war with Chris Morrow, Founder of Digitalent</title>
		<link>https://vux.world/the-ai-talent-war-with-chris-morrow-founder-of-digitalent/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 16 Jan 2026 15:18:12 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[car]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15710</guid>

					<description><![CDATA[Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.]]></description>
		
		
		
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		<title>The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI</title>
		<link>https://vux.world/the-ai-driven-evolution-of-the-in-car-experience-with-balakrishna-kolluru/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 09 Jan 2026 15:38:19 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[car]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15700</guid>

					<description><![CDATA[Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.]]></description>
		
		
		
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		<title>Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom</title>
		<link>https://vux.world/why-ai-is-the-future-of-customer-service-with-fergal-reid-chief-ai-officer-at-intercom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 04 Dec 2025 15:45:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Intercom]]></category>
		<category><![CDATA[trends]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15668</guid>

					<description><![CDATA[What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?]]></description>
		
		
		
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		<item>
		<title>How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI</title>
		<link>https://vux.world/how-ai-is-rewriting-the-business-automation-playbook-with-joe-kim-ceo-of-druid-ai/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Mon, 17 Nov 2025 21:21:22 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[DRUID]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15619</guid>

					<description><![CDATA[Learn why AI might be the biggest shift in technology since the internet.]]></description>
		
		
		
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		<item>
		<title>What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins</title>
		<link>https://vux.world/what-is-agentic-ai-inside-teneo-real-world-automation-approach/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 06 Nov 2025 16:34:49 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[adoption]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[Teneo]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15593</guid>

					<description><![CDATA[Everyone's slapping 'agentic' on their AI products, but what does that even mean?]]></description>
		
		
		
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