Exclusive report
15 AI Trends in Customer Experience 2025
Learn how to find success with AI.
VUX World presents 15 key insights we’ve learned from working and speaking with enterprises deploying AI in CX during 2024. Download our report to discover key challenges, top use cases and 15 solid recommendations for how to make AI work for you in 2025.
About this report
VUX World’s comprehensive trends report is a detailed retrospective of 2024, showcasing 15 real-world examples of how companies harness AI.
Drawing from our consulting expertise, podcast, events, and extensive network, we break down what’s working, what’s not, and why these developments matter. Plus, each trend offers actionable steps towards better use of AI in customer experience.
Discover how your business can thrive this year with insights into:
- Key areas to prioritise for enhancing customer and business value.
- The eventual rise of Small Language Models.
- Moving generative AI into production.
- Managing leadership expectations.
- Proving the value of AI and managing costs.
- Service design becoming essential for AI success.
- Agentic AI, of course, and so much more.
Get your copy
Three reasons to download 15 AI Trends in CX 2025
We could give you at least 15 good reasons to download the report. Here are our top three.
Join the dots of your AI strategy
Learn how to align AI capabilities
with strategic goals, ensuring your initiatives support, enhance, and transform business outcomes.
Discover actionable advice
Uncover specific focus areas
and best practices for integrating AI into customer experiences to help you make impactful decisions.
Avoid costly AI missteps
Understand the risks of overestimating AI’s capabilities and how to focus on processes that deliver reliable, measurable results.
