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	<title>VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier</title>
		<link>https://vux.world/your-contact-centre-is-sitting-on-a-goldmine-of-customer-insight-with-shane-lynn-edgetier/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 02 Apr 2026 14:27:04 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[testing]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15866</guid>

					<description><![CDATA[Most contact centres generate thousands of conversations a day, yet most of that data goes unanalysed. In this episode, we discuss how conversational intelligence can turn that data into actionable signals across every interaction.]]></description>
		
		
		
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		<title>Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara</title>
		<link>https://vux.world/testing-for-trust-in-the-age-of-ai-agents-with-amitha-pulijala-and-christoph-borner-cyara/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 27 Mar 2026 09:05:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[testing]]></category>
		<category><![CDATA[User testing]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15858</guid>

					<description><![CDATA[Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.]]></description>
		
		
		
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		<title>The realities of deploying generative AI in customer support with Alia Azim, Citation Group</title>
		<link>https://vux.world/the-realities-of-deploying-generative-ai-in-customer-support-with-alia-azim-citation-group/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 13 Mar 2026 15:51:56 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[use case]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15841</guid>

					<description><![CDATA[In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.]]></description>
		
		
		
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		<title>AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom</title>
		<link>https://vux.world/ai-agents-with-salaries-inside-the-cloud-employee-model-with-gabe-larsen-atonom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 20 Feb 2026 15:49:39 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[AI employees]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15831</guid>

					<description><![CDATA[What happens when AI stops being treated like a tool and starts being hired like an employee?]]></description>
		
		
		
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		<title>10 ways SharkNinja uses AI to support a $5B business</title>
		<link>https://vux.world/10-ways-sharkninja-uses-ai-to-support-a-5b-business/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 12 Feb 2026 11:31:42 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Content]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[SharkNinja]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15819</guid>

					<description><![CDATA[Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation. ]]></description>
		
		
		
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		<title>The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase</title>
		<link>https://vux.world/the-evolution-of-conversation-design-in-the-age-of-generative-ai-with-georgios-tserdanelis-jpmorganchase/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Feb 2026 10:44:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[financial services]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15785</guid>

					<description><![CDATA[We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.]]></description>
		
		
		
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		<title>Automating customer service across 170 countries with HBX Group</title>
		<link>https://vux.world/automating-customer-service-across-170-countries/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 30 Jan 2026 10:34:02 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
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					<description><![CDATA[HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.]]></description>
		
		
		
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		<title>Designing conversational AI that works with Anne Cantera of Optimum</title>
		<link>https://vux.world/designing-conversational-ai-that-works-with-anne-cantera-of-optimum/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 23 Jan 2026 14:06:31 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15773</guid>

					<description><![CDATA[From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.]]></description>
		
		
		
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		<item>
		<title>The AI talent war with Chris Morrow, Founder of Digitalent</title>
		<link>https://vux.world/the-ai-talent-war-with-chris-morrow-founder-of-digitalent/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 16 Jan 2026 15:18:12 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[car]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15710</guid>

					<description><![CDATA[Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.]]></description>
		
		
		
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		<title>The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI</title>
		<link>https://vux.world/the-ai-driven-evolution-of-the-in-car-experience-with-balakrishna-kolluru/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 09 Jan 2026 15:38:19 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[car]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15700</guid>

					<description><![CDATA[Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.]]></description>
		
		
		
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