VUX World https://vux.world The future of AI-driven customer experience Thu, 21 May 2026 11:33:03 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://vux.world/wp-content/uploads/cropped-VUX-World-favicon-1-32x32.png VUX World https://vux.world 32 32 What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai https://vux.world/what-most-companies-get-wrong-about-voice-ai-with-henry-vaage-iversen-boost-ai/ Thu, 21 May 2026 11:32:51 +0000 https://vux.world/?p=15934 How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić https://vux.world/how-polyai-built-a-voice-ai-model-that-handles-millions-of-customer-calls-with-nikola-mrksic/ Fri, 15 May 2026 10:07:18 +0000 https://vux.world/?p=15923 Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore https://vux.world/most-ai-projects-fail-heres-how-to-pick-the-ones-that-dont-with-thomas-schaefer-uniphore/ Thu, 07 May 2026 10:31:05 +0000 https://vux.world/?p=15928 Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta https://vux.world/building-enterprise-ai-agents-in-hours-with-merlin-bise-cto-at-inbenta/ Fri, 24 Apr 2026 13:29:38 +0000 https://vux.world/?p=15918 Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei https://vux.world/where-generative-ai-earns-its-place-in-fintech-lessons-from-jaja-finance-with-adrian-matei/ Fri, 17 Apr 2026 16:56:48 +0000 https://vux.world/?p=15892 A pulse check on conversational AI in 2026 https://vux.world/a-pulse-check-on-conversational-ai-in-2026/ Fri, 10 Apr 2026 14:04:43 +0000 https://vux.world/?p=15877 Your contact centre is sitting on a goldmine of customer insight with Shane Lynn, EdgeTier https://vux.world/your-contact-centre-is-sitting-on-a-goldmine-of-customer-insight-with-shane-lynn-edgetier/ Thu, 02 Apr 2026 14:27:04 +0000 https://vux.world/?p=15866 Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara https://vux.world/testing-for-trust-in-the-age-of-ai-agents-with-amitha-pulijala-and-christoph-borner-cyara/ Fri, 27 Mar 2026 09:05:20 +0000 https://vux.world/?p=15858 The realities of deploying generative AI in customer support with Alia Azim, Citation Group https://vux.world/the-realities-of-deploying-generative-ai-in-customer-support-with-alia-azim-citation-group/ Fri, 13 Mar 2026 15:51:56 +0000 https://vux.world/?p=15841 AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom https://vux.world/ai-agents-with-salaries-inside-the-cloud-employee-model-with-gabe-larsen-atonom/ Fri, 20 Feb 2026 15:49:39 +0000 https://vux.world/?p=15831