VUX World https://vux.world The future of AI-driven customer experience Thu, 02 Jul 2026 16:14:55 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://vux.world/wp-content/uploads/cropped-VUX-World-favicon-1-32x32.png VUX World https://vux.world 32 32 From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin https://vux.world/from-tobi-to-super-tobi-vodafone-ai-evolution-with-jordan-anglin/ Thu, 02 Jul 2026 14:45:53 +0000 https://vux.world/?p=16011 Turning AI hype into real customer value, with Simplyhealth and EdgeTier https://vux.world/turning-ai-hype-into-real-customer-value-with-simplyhealth-and-edgetier/ Tue, 30 Jun 2026 15:20:49 +0000 https://vux.world/?p=16000 How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations with Anna Fedorchuk, RVU https://vux.world/ai-customer-service-at-rvu-anna-fedorchuk/ Fri, 26 Jun 2026 14:45:35 +0000 https://vux.world/?p=15992 Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber https://vux.world/omotenashi-japanese-concept-in-cx-with-daniel-orenes-ferrandez-uber/ Fri, 19 Jun 2026 14:15:35 +0000 https://vux.world/?p=15980 The trust layer banks need for an agentic future with Mathias Fanschek, Raiffeisen Bank International https://vux.world/the-trust-layer-banks-need-for-an-agentic-future-with-mathias-fanschek-raiffeisen-bank-international/ Fri, 12 Jun 2026 09:40:31 +0000 https://vux.world/?p=15969 Voice AI for customer experience: why it’s back and how to make it work https://vux.world/voice-ai-for-customer-experience-why-its-back-and-how-to-make-it-work/ Thu, 11 Jun 2026 15:47:36 +0000 https://vux.world/?p=15959 What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai https://vux.world/what-most-companies-get-wrong-about-voice-ai-with-henry-vaage-iversen-boost-ai/ Thu, 21 May 2026 11:32:51 +0000 https://vux.world/?p=15934 How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić https://vux.world/how-polyai-built-a-voice-ai-model-that-handles-millions-of-customer-calls-with-nikola-mrksic/ Fri, 15 May 2026 10:07:18 +0000 https://vux.world/?p=15923 Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore https://vux.world/most-ai-projects-fail-heres-how-to-pick-the-ones-that-dont-with-thomas-schaefer-uniphore/ Thu, 07 May 2026 10:31:05 +0000 https://vux.world/?p=15928 Building enterprise AI agents in hours with Merlin Bise, CTO at Inbenta https://vux.world/building-enterprise-ai-agents-in-hours-with-merlin-bise-cto-at-inbenta/ Fri, 24 Apr 2026 13:29:38 +0000 https://vux.world/?p=15918