When AI picks up the phone: How to manage AI agents at scale
Join us for this 45-minute journey to learn the real-world benefits that generative AI agents are bringing to contact centres like yours, and how you can leverage them successfully.
Register for this live webinar to learn:
- The key benefits of gen AI agents in the contact centre
- Where to start and what use cases that are low-risk and high-reward
- How to implement it and scale AI agents reliably and securely
- How to measure the impact on your customers and business
- And so much more
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About this webinar
Every customer interaction should be as easy as talking to a friend. Because generative AI is now capable of having personal, natural – and helpful – conversations with every single customer.
We are at a tipping point where generative AI is fundamentally changing how consumers interact with the technology — moving from clicks to conversations. The IVRs, scripted chatbots, forms, and portals that contact centres rely on for deflection today can’t keep up with these new customer expectations. In this new era of customer service, it’s time for contact centres to embrace generative AI to stop deflecting and start connecting.
‘Well begun is half done,’ a saying attributed to Aristotle, may not have originally been about tech, but it certainly applies to gen AI in the contact centre. Starting in the right place gives you a significant advantage over the competition and makes the journey smoother. This session will equip you with the right approach and mindset to confidently embrace gen AI in your contact centre.
We also cover:
- How to successfully integrated gen AI into the contact centre
- What are the main pitfalls of adopting this kind of solution?
- The value of a personal AI agent for every customer
- The next steps for your contact centre
Why Attend?
This webinar is designed for forward-thinking contact centre leaders who want to stay ahead of the curve by leveraging the power of gen AI. You will gain actionable insights into how gen AI can transform your contact centre, from empowering your people to delivering personal AI agents for customers.
When
October 17 at 8am PT, 11am EST, 4pm BST, 5pm CEST
Speakers
- Paul Biggs, Head of Product Marketing, Parloa
- Kane Simms, CEO and Founder, VUX World
