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Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers 1280 720 Taras Semeniuk

Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers

Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.

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From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom 1280 720 Taras Semeniuk

From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom

As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.

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The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta 1920 1080 Taras Semeniuk

The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta

The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.

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Gaining clarity in conversational AI live from Boost Camp 1280 720 Taras Semeniuk

Gaining clarity in conversational AI live from Boost Camp

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI

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How True Classic tailored AI for customer experience with Jordan Gesky 1280 720 Taras Semeniuk

How True Classic tailored AI for customer experience with Jordan Gesky

Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.

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AI vs BPO: Foundever’s transformative journey with Guillaume Laporte 1280 720 Taras Semeniuk

AI vs BPO: Foundever’s transformative journey with Guillaume Laporte

In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.

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Designing for generative AI: The UX evolution at Prudential with Alex Shin 1280 720 Taras Semeniuk

Designing for generative AI: The UX evolution at Prudential with Alex Shin

In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.

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The mid-market’s AI agent advantage with Braden Ream, Voiceflow 1280 720 Taras Semeniuk

The mid-market’s AI agent advantage with Braden Ream, Voiceflow

Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.

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The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom 1280 720 Taras Semeniuk

The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom

In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.

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Building AI maturity at Pandora with Sonia Ingram 1280 720 Taras Semeniuk

Building AI maturity at Pandora with Sonia Ingram

In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.

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AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX 1280 720 Taras Semeniuk

AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX

In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.

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AI on the rails: Arriva’s journey into intelligent travel assistance 1280 720 Rebecca Christie

AI on the rails: Arriva’s journey into intelligent travel assistance

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.

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Responsible AI, Real Results with Citizens Advice 1280 720 Rebecca Christie

Responsible AI, Real Results with Citizens Advice

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.

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NatWest on Gen AI with Mark Worden 1280 720 Taras Semeniuk

NatWest on Gen AI with Mark Worden

In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest.

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Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui 1280 720 Taras Semeniuk

Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui

In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results.

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Is AI enough? How businesses can stand out 1280 720 Taras Semeniuk

Is AI enough? How businesses can stand out

In this episode, Panos Karagiannis, CEO of Moveo.AI, joins us to explore how AI has been reshaping business automation.

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A podcast recording featuring a remote video interview with Jakob Nielsen, who appears on a screen with a purple background. He is an older man with white hair, glasses, and a black suit over a yellow shirt, smiling. On the right, a bearded man with a tied-back bun, wearing headphones and a white shirt, speaks into a microphone in a professional podcast studio with wooden paneling and a neon 'VUX' sign. The image includes bold text reading 'Revolutionising AI Usability' in purple and yellow, with Jakob Nielsen’s name highlighted below.
Revolutionising AI usability with Jakob Nielsen 1280 720 Rebecca Christie

Revolutionising AI usability with Jakob Nielsen

In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change.

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VUX World Podcast Ronald Ashri OpenDialog
AI agents: hype vs reality with Ronald Ashri, OpenDialog 1280 720 Kane Simms

AI agents: hype vs reality with Ronald Ashri, OpenDialog

Ronald Ashri, Co-Founder of OpenDialog, discusses the evolving landscape of conversational AI, including all the hype around AI agents.

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salzburg ag on generative AI impact in customer service
Salzburg AG revolutionises customer service with generative AI, Sarah Haider 1920 1080 Kane Simms

Salzburg AG revolutionises customer service with generative AI, Sarah Haider

In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.

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Rasa: came changing design framework for AI agents?
How Rasa is revolutionising conversational AI 1920 1080 Rebecca Christie

How Rasa is revolutionising conversational AI

In this podcast with Alan Nichol, co-founder of Rasa, we chat about the rapidly evolving world of conversational AI and a game changing framework for…

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The generative AI platform that’s revolutionising business growth, with Noam Fine 1920 1080 Kane Simms

The generative AI platform that’s revolutionising business growth, with Noam Fine

In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.

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Navigating CX: Lean, AI, and Customer-Centric Transformation 1920 1080 Rebecca Christie

Navigating CX: Lean, AI, and Customer-Centric Transformation

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.

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Agentic AI and LLMs, what to expect in 2025 1920 1080 Rebecca Christie

Agentic AI and LLMs, what to expect in 2025

Mike Myer the CEO and Co-Founder of Quiq, joins me as we discuss Agentic AI and what we can expect in 2025.

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Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption 1920 1080 Kane Simms

Bridging the Generative AI Gap: Governance, Quality, and Enterprise Adoption

Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet…

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