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		<title>Balto&#8217;s Real Time Index analyses 100m+ calls to enable agents to offer better CX</title>
		<link>https://vux.world/balto-real-time-index/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 02 Aug 2022 10:38:46 +0000</pubDate>
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		<category><![CDATA[agent assist]]></category>
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					<description><![CDATA[I previously asked whether AI companies in customer service are the next Google&#8217;s, Instagram&#8217;s etc. Here&#8217;s some evidence on how that might occur. The potential for automated conversations across all channels of a business, across all businesses in the whole world is huge. Adoption is growing, and if you’re the company providing the technology to [&#8230;]]]></description>
		
		
		
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		<title>The ultimate guide to agent assist for call centres</title>
		<link>https://vux.world/the-ultimate-guide-to-agent-assist-for-call-centres/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 26 May 2022 15:05:52 +0000</pubDate>
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		<category><![CDATA[agent assist]]></category>
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		<category><![CDATA[Contact Centre]]></category>
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					<description><![CDATA[Here&#8217;s your ultimate guide to agent assist: why it&#8217;s needed, what it is and how to implement it to help your call centre agents and customer. Agent and customer challenges We’ve all spoken to call centres and felt that our time was being wasted &#8211; whether the agent didn’t have the answer, the call took [&#8230;]]]></description>
		
		
		
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		<title>Google announces general availability of CCAI Insights</title>
		<link>https://vux.world/google-announces-general-availability-of-ccai-insights/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 14 Oct 2021 11:41:16 +0000</pubDate>
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		<category><![CDATA[agent assist]]></category>
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					<description><![CDATA[Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights. At Google Next &#8217;21, Google announced the general availability release of CCAI Insights. It&#8217;s part of it&#8217;s wider CCAI offering, which also includes DialogFlow ES and CX, as well as Agent Assist. What is Google CCAI [&#8230;]]]></description>
		
		
		
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		<title>AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein</title>
		<link>https://vux.world/ai-driven-real-time-guidance-for-call-centre-agents/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 06:47:11 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
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					<description><![CDATA[Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it&#8217;s done right. AI for live agent assist; real time guidance It&#8217;s hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both [&#8230;]]]></description>
		
		
		
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