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		<title>The realities of deploying generative AI in customer support with Alia Azim, Citation Group</title>
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		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 13 Mar 2026 15:51:56 +0000</pubDate>
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					<description><![CDATA[In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.]]></description>
		
		
		
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		<title>AI agents with salaries: Inside the “Cloud Employee” model with Gabe Larsen, Atonom</title>
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		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 20 Feb 2026 15:49:39 +0000</pubDate>
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					<description><![CDATA[What happens when AI stops being treated like a tool and starts being hired like an employee?]]></description>
		
		
		
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		<title>How Essent saved €1.8 million by listening to their call centre agents</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 22 Aug 2025 11:46:27 +0000</pubDate>
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					<description><![CDATA[Most AI success stories sound too good to be true. This one&#8217;s different because it started with something we&#8217;ve all experienced: being put on hold while someone searches for an answer they should already know. Essent is the Netherlands&#8217; biggest energy provider, and like most large companies, it had customer service agents drowning in calls [&#8230;]]]></description>
		
		
		
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		<title>Seven key insights from creating an award-winning AI chatbot</title>
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		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 26 Jul 2024 09:39:21 +0000</pubDate>
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		<category><![CDATA[debt recovery]]></category>
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					<description><![CDATA[You may have been put off by overhyped and under-delivering bots in the past, however there is now concrete proof that AI assistants can deliver huge returns on their investment.]]></description>
		
		
		
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		<title>Scaling debt recovery with an AI assistant &#8211; a success story</title>
		<link>https://vux.world/scaling-debt-recovery-with-an-ai-assistant-a-success-story/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 22 Jul 2024 10:31:08 +0000</pubDate>
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		<category><![CDATA[ai assistant]]></category>
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					<description><![CDATA[Find out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.]]></description>
		
		
		
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		<title>The killer combo: How your AI assistant can save costs AND generate revenue</title>
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		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 30 Jan 2023 13:00:56 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[ai assistant]]></category>
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					<description><![CDATA[There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more complex tasks. However, that’s not all AI assistants can do. Can’t they also generate revenue? Can’t they turn unhappy customers into smiling ones? Dawn Harpster, [&#8230;]]]></description>
		
		
		
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