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	<description>The future of AI-driven customer experience</description>
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		<title>The AI talent war with Chris Morrow, Founder of Digitalent</title>
		<link>https://vux.world/the-ai-talent-war-with-chris-morrow-founder-of-digitalent/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 16 Jan 2026 15:18:12 +0000</pubDate>
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		<category><![CDATA[AI]]></category>
		<category><![CDATA[automotive]]></category>
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					<description><![CDATA[Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.]]></description>
		
		
		
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		<title>The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI</title>
		<link>https://vux.world/the-ai-driven-evolution-of-the-in-car-experience-with-balakrishna-kolluru/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 09 Jan 2026 15:38:19 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[car]]></category>
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					<description><![CDATA[Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.]]></description>
		
		
		
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		<title>Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom</title>
		<link>https://vux.world/why-ai-is-the-future-of-customer-service-with-fergal-reid-chief-ai-officer-at-intercom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 04 Dec 2025 15:45:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Intercom]]></category>
		<category><![CDATA[trends]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15668</guid>

					<description><![CDATA[What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?]]></description>
		
		
		
		<enclosure url="https://vux.world/wp-content/uploads/Fergal-Reid-Intercom-VUX-episode-scaled.jpg" length="384328" type="image/jpeg"/><media:content url="https://vux.world/wp-content/uploads/Fergal-Reid-Intercom-VUX-episode-scaled.jpg" width="2560" height="1437" medium="image" type="image/jpeg"/>	</item>
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		<title>Taming agentic AI: a practical enterprise approach</title>
		<link>https://vux.world/taming-agentic-ai-a-practical-enterprise-approach/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 10 Nov 2025 08:53:32 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[Hybrid AI]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[Teneo]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15600</guid>

					<description><![CDATA[Anne  Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.]]></description>
		
		
		
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		<title>From logos to language: The next evolution of Brand Identity</title>
		<link>https://vux.world/from-logos-to-language-the-next-evolution-of-brand-identity/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 28 Oct 2025 08:07:27 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[brand voice]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[voice ai]]></category>
		<category><![CDATA[voice assistant]]></category>
		<category><![CDATA[voice bot]]></category>
		<category><![CDATA[voice user interface]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15468</guid>

					<description><![CDATA[Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.]]></description>
		
		
		
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		<title>AI, empathy, and the future of work with Ian Jacobs, Opus Research</title>
		<link>https://vux.world/ai-empathy-and-the-future-of-work-with-ian-jacobs-opus-research/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 18 Sep 2025 12:24:02 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[consultant]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[future trends]]></category>
		<category><![CDATA[predictions]]></category>
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					<description><![CDATA[Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.]]></description>
		
		
		
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		<item>
		<title>8 reasons AI projects fail and 12 ways to make yours a success</title>
		<link>https://vux.world/8-reasons-ai-projects-fail-and-12-ways-to-make-yours-a-success/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 09 Jun 2025 14:57:56 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI programme]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[NLX]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15201</guid>

					<description><![CDATA[Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?]]></description>
		
		
		
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		<item>
		<title>The mid-market’s AI agent advantage with Braden Ream, Voiceflow</title>
		<link>https://vux.world/the-mid-markets-ai-agent-advantage-with-braden-ream-voiceflow/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 22 May 2025 05:15:40 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[Braden Ream]]></category>
		<category><![CDATA[Voiceflow]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15148</guid>

					<description><![CDATA[Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.]]></description>
		
		
		
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		<title>The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom</title>
		<link>https://vux.world/the-mad-genius-of-using-llms-as-classifiers-with-katherine-munro-swisscom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 16 May 2025 11:12:03 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Classification]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[LLMs]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15137</guid>

					<description><![CDATA[In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.]]></description>
		
		
		
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		<title>Building AI maturity at Pandora with Sonia Ingram</title>
		<link>https://vux.world/building-ai-maturity-at-pandora-with-sonia-ingram/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 09 May 2025 14:57:03 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[LLMs]]></category>
		<category><![CDATA[NLX]]></category>
		<category><![CDATA[voice assistants]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15113</guid>

					<description><![CDATA[In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.]]></description>
		
		
		
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