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	<title>analytics &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>How to implement a tried and tested bot improvement cycle</title>
		<link>https://vux.world/how-to-implement-a-tried-and-tested-bot-improvement-cycle/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 23 Nov 2023 16:16:07 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[bots]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13683</guid>

					<description><![CDATA[If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a piece of software. Would you put a new member of staff on the phone or onto a live chat system and just leave them to [&#8230;]]]></description>
		
		
		
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		<title>What happens after you’ve designed and built your AI Assistant?</title>
		<link>https://vux.world/what-happens-after-youve-designed-and-built-your-ai-assistant/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 02 Aug 2023 08:27:56 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[conversation analysis]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13191</guid>

					<description><![CDATA[So what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’. ]]></description>
		
		
		
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		<title>Don’t cull the bots! Here’s 7 myths we should bury first</title>
		<link>https://vux.world/dont-cull-the-bots-heres-7-myths-we-should-bury-first/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Tue, 04 Jul 2023 09:41:03 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[conversation analysis]]></category>
		<category><![CDATA[insights]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13149</guid>

					<description><![CDATA[Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.]]></description>
		
		
		
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		<title>The digital assistant scorecard with Frank Schneider, CEO, Speakeasy AI</title>
		<link>https://vux.world/the-digital-assistant-scorecard-with-frank-schneider-ceo-speakeasy-ai/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 16 Jun 2022 14:08:21 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[Customer experience]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11775</guid>

					<description><![CDATA[Frank Schneider, CEO, Speakeasy AI, joins us on our podcast to tell us about the new digital assistant scorecard from Speakeasy AI. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage [&#8230;]]]></description>
		
		
		
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		<title>Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox</title>
		<link>https://vux.world/drastically-improving-chatbot-performance/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 24 Jan 2022 12:20:51 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[chatbots]]></category>
		<category><![CDATA[conversation design]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11246</guid>

					<description><![CDATA[Most chatbots are pants. There&#8217;s one way to improve them tremendously, and this is it. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to [&#8230;]]]></description>
		
		
		
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		<title>Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai</title>
		<link>https://vux.world/conversational-intelligence-symbl-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 20 Jan 2022 07:33:17 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11243</guid>

					<description><![CDATA[Finding and using data that you didn&#8217;t even know existed to improve customer experience and business operations. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t [&#8230;]]]></description>
		
		
		
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		<title>Why &#8216;containment rate&#8217; is NOT the best way to measure your chatbot or voicebot</title>
		<link>https://vux.world/why-containment-rate-is-not-the-best-way-to-measure-your-chatbot-or-voicebot/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 25 Feb 2021 08:54:03 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10293</guid>

					<description><![CDATA[Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead. What is &#8216;containment rate&#8217;? The containment rate is the percentage of users who interact with an automated service and leave without speaking to a live human agent. This [&#8230;]]]></description>
		
		
		
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