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	<title>automation &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI</title>
		<link>https://vux.world/how-ai-is-rewriting-the-business-automation-playbook-with-joe-kim-ceo-of-druid-ai/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Mon, 17 Nov 2025 21:21:22 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI agents]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[DRUID]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15619</guid>

					<description><![CDATA[Learn why AI might be the biggest shift in technology since the internet.]]></description>
		
		
		
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		<title>Debt collections are challenging, and changing</title>
		<link>https://vux.world/debt-collections-are-challenging-and-changing/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 14 Sep 2023 15:47:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[assistant]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[debt]]></category>
		<category><![CDATA[persona]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13334</guid>

					<description><![CDATA[People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.]]></description>
		
		
		
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		<title>Overcoming the shortfalls of voice AI</title>
		<link>https://vux.world/overcoming-the-shortfalls-of-voice-ai/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 13 Sep 2023 13:23:25 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[asr]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[voice ai]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13336</guid>

					<description><![CDATA[People just want to talk to machines like they would talk to another person. They expect it to work.]]></description>
		
		
		
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		<title>How Decathlon made messaging matter with a little help from AI</title>
		<link>https://vux.world/how-decathlon-made-messaging-matter-with-a-little-help-from-ai/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 10 Aug 2023 11:09:29 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[messaging]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13210</guid>

					<description><![CDATA[Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.]]></description>
		
		
		
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		<title>Unlocking the power of LLMs: putting people first in AI assistant development</title>
		<link>https://vux.world/unlocking-the-power-of-llms-putting-people-first-in-ai-assistant-development/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 14 Jun 2023 15:39:56 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[kore ai]]></category>
		<category><![CDATA[LLMs]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12925</guid>

					<description><![CDATA[It’s easy to approach every new problem in conversational AI as if you’re the first person who ever faced it. But the truth is that many organisations are trying to solve the same problems at the same time. For example, most banks offer mortgages. They can expect their AI assistant will be asked “when’s my [&#8230;]]]></description>
		
		
		
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		<title>The killer combo: How your AI assistant can save costs AND generate revenue</title>
		<link>https://vux.world/the-killer-combo-how-your-ai-assistant-can-save-costs-and-generate-revenue/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 30 Jan 2023 13:00:56 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[commerce]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[sales]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12604</guid>

					<description><![CDATA[There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more complex tasks. However, that’s not all AI assistants can do. Can’t they also generate revenue? Can’t they turn unhappy customers into smiling ones? Dawn Harpster, [&#8230;]]]></description>
		
		
		
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		<title>The risks of Large Language Models (such as ChatGPT)</title>
		<link>https://vux.world/the-risks-of-large-language-models-such-as-chatgpt/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 26 Jan 2023 13:19:09 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[bias]]></category>
		<category><![CDATA[ChatGPT]]></category>
		<category><![CDATA[copyright]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[fake news]]></category>
		<category><![CDATA[law]]></category>
		<category><![CDATA[legal]]></category>
		<category><![CDATA[risks]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12679</guid>

					<description><![CDATA[In the various interactions I’ve had with ChatGPT, and the various posts and articles I’ve read by other people, I’ve had this recurring thought &#8211; talking to ChatGPT is like talking to a gifted child. AI often makes me think of a child because we need to teach it about the world so that it [&#8230;]]]></description>
		
		
		
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		<title>The DITAT maturity model for conversational AI</title>
		<link>https://vux.world/the-ditat-maturity-model-for-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Jan 2023 11:04:34 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI maturity]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[maturity]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12616</guid>

					<description><![CDATA[We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation. The model shows the types of enterprise use cases conversational AI can solve for, as well as the value each can bring to customers and your business. As [&#8230;]]]></description>
		
		
		
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		<item>
		<title>How to achieve better customer service during seasonal spikes</title>
		<link>https://vux.world/how-to-achieve-better-customer-service-during-seasonal-spikes/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 19 Dec 2022 12:18:01 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[Retail]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12520</guid>

					<description><![CDATA[We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be applied to organisations. Let’s consider seasonal spikes. Everyone has experienced seasonal spikes in some form or other; whether that’s as an employee or as a [&#8230;]]]></description>
		
		
		
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		<title>Nova KBM&#8217;s AI assistant is more successful than anyone dreamed</title>
		<link>https://vux.world/nova-kbms-ai-assistant-is-more-successful-than-anyone-dreamed/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 13:18:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[localisation]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[slovenian]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12505</guid>

					<description><![CDATA[Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.  Not only had the pandemic pushed many of Nova KBM’s customers towards ‘sofa banking,’ but also many of its Gen-Z and Millennial customers were keen to bank via digital channels. Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, [&#8230;]]]></description>
		
		
		
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