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		<title>Microsoft release Dynamics 365 contact centre with AI at its core</title>
		<link>https://vux.world/microsoft-release-dynamics-365-contact-centre-with-ai-at-its-core-2/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 03 Nov 2021 07:46:24 +0000</pubDate>
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		<category><![CDATA[AI]]></category>
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		<category><![CDATA[azure]]></category>
		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
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		<category><![CDATA[microsoft]]></category>
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					<description><![CDATA[Microsoft announce &#8216;voice channel&#8217; general availability for Microsoft Dynamics 365 Customer Service. Now, Microsoft 365 Dynamics customers can consolidate some of their technology capabilities by utilising a Microsoft contact centre built for native 365 Dynamics integration. The contact centre capability is built utilising the same technology as Microsoft Teams and is intended for customers who [&#8230;]]]></description>
		
		
		
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