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		<title>Balto&#8217;s Real Time Index analyses 100m+ calls to enable agents to offer better CX</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 02 Aug 2022 10:38:46 +0000</pubDate>
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		<category><![CDATA[agent assist]]></category>
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					<description><![CDATA[I previously asked whether AI companies in customer service are the next Google&#8217;s, Instagram&#8217;s etc. Here&#8217;s some evidence on how that might occur. The potential for automated conversations across all channels of a business, across all businesses in the whole world is huge. Adoption is growing, and if you’re the company providing the technology to [&#8230;]]]></description>
		
		
		
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