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		<title>The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase</title>
		<link>https://vux.world/the-evolution-of-conversation-design-in-the-age-of-generative-ai-with-georgios-tserdanelis-jpmorganchase/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Feb 2026 10:44:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[financial services]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15785</guid>

					<description><![CDATA[We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.]]></description>
		
		
		
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		<title>15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young</title>
		<link>https://vux.world/15-million-chats-per-year-lessons-in-ai-driven-customer-conversations-from-lloyds-banking-group/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 23 Oct 2025 16:45:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[chatbots]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[scale]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15479</guid>

					<description><![CDATA[Learn what it really takes to scale conversational AI to 15 million conversations per year.]]></description>
		
		
		
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		<title>Nova KBM&#8217;s AI assistant is more successful than anyone dreamed</title>
		<link>https://vux.world/nova-kbms-ai-assistant-is-more-successful-than-anyone-dreamed/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 13:18:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[localisation]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[slovenian]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12505</guid>

					<description><![CDATA[Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.  Not only had the pandemic pushed many of Nova KBM’s customers towards ‘sofa banking,’ but also many of its Gen-Z and Millennial customers were keen to bank via digital channels. Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, [&#8230;]]]></description>
		
		
		
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		<title>HSBC knows the measure of a great digital assistant</title>
		<link>https://vux.world/hsbc-knows-the-measure-of-a-great-digital-assistant/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 09 Sep 2022 11:05:32 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
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		<category><![CDATA[Customer service]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11892</guid>

					<description><![CDATA[There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets. It found that its customers were asking for a service that it didn’t provide yet – they wanted to speak to their bank via digital channels. This revelation led HSBC to begin automating their customer service [&#8230;]]]></description>
		
		
		
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		<title>How ABN AMRO bank developed AI maturity</title>
		<link>https://vux.world/how-abn-amro-bank-developed-ai-maturity/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 27 Jul 2022 09:31:29 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[assistant]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[maturity]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11867</guid>

					<description><![CDATA[Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here&#8217;s one. Holland’s ABN AMRO bank has had a conversational AI department since 2017 and has grown rapidly to an enterprise-wide conversational AI system, a team of 40, and various chatbots for customers and [&#8230;]]]></description>
		
		
		
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		<title>How Rabobank uses conversational AI with Stefan Bijkerk</title>
		<link>https://vux.world/how-rabobank-uses-conversational-ai-with-stefan-bijkerk/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 14 Jul 2022 14:12:45 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11918</guid>

					<description><![CDATA[Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise [&#8230;]]]></description>
		
		
		
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		<title>How HSBC is using conversational AI with Andy Kingston, HSBC</title>
		<link>https://vux.world/how-hsbc-is-using-conversational-ai-with-andy-kingston-hsbc/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 24 May 2022 13:21:35 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11638</guid>

					<description><![CDATA[Andy Kingston joins us to talk us through the ways that HSBC is using conversational AI to improve customer experience. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you [&#8230;]]]></description>
		
		
		
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		<title>How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner</title>
		<link>https://vux.world/how-amro-bank-scales-its-conversational-ai-with-jeroen-das-product-owner-amro-bank/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 18 May 2022 10:27:31 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Customer service]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11603</guid>

					<description><![CDATA[Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means [&#8230;]]]></description>
		
		
		
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		<title>Wells Fargo announce digital assistant ‘Fargo’, and why it hurts to follow Erica and Eno</title>
		<link>https://vux.world/wells-fargo-announce-digital-assistant-fargo-and-why-it-hurts-to-follow-erica-and-eno/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 26 Oct 2021 08:03:01 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[digital assistants]]></category>
		<category><![CDATA[independent voice assistants]]></category>
		<category><![CDATA[wells fargo]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11133</guid>

					<description><![CDATA[Wells Fargo announced that it would be releasing a digital assistant, named &#8216;Fargo&#8217; as part of its revamped app in 2022. CNBC reported, after an interview with Wells Fargo Head of Digital, Michelle Moore, that Wells Fargo would be releasing a digital assistant named &#8216;Fargo&#8217; in 2022. Fargo, is intended to help consumers &#8216;Go Far&#8217; [&#8230;]]]></description>
		
		
		
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