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	<description>The future of AI-driven customer experience</description>
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		<title>Your bot’s really an employee with superhuman responsibilities</title>
		<link>https://vux.world/your-bots-really-an-employee-with-superhuman-responsibilities/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 03 Aug 2023 11:12:32 +0000</pubDate>
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		<category><![CDATA[assistant]]></category>
		<category><![CDATA[bot]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[persona]]></category>
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					<description><![CDATA[Discover what conversation designers should consider when working on their assistant’s persona.]]></description>
		
		
		
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		<title>Why should you measure bots like humans?</title>
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		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 16 Nov 2022 13:30:33 +0000</pubDate>
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		<category><![CDATA[automation]]></category>
		<category><![CDATA[bot]]></category>
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					<description><![CDATA[You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced by the bot without any help from a human agent). They might also measure CSAT (customer satisfaction score) and NPS (net promoter score). Those are [&#8230;]]]></description>
		
		
		
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