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	<title>Call centres &#8211; VUX World</title>
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		<title>&#8216;Cobots&#8217; with Lisa Michaud, Product Director, Interactions</title>
		<link>https://vux.world/cobots-with-lisa-michaud-product-director-interactions/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sat, 19 Mar 2022 07:56:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=11351</guid>

					<description><![CDATA[How humans and bots working together in real time can lead to epic customer experiences. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by Deepgram and Symbl.ai [&#8230;]]]></description>
		
		
		
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		<title>Making up for lost revenue with AI with Brian Jeppesen, Landry&#8217;s Restaurants</title>
		<link>https://vux.world/making-up-for-lost-revenue-with-ai-with-brian-jeppesen-landrys-restaurants/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 16 Mar 2022 09:22:58 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11344</guid>

					<description><![CDATA[A case study on how Brian Jeppesen and Landry&#8217;s restaurants automated upward of 85% of calls using AI. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by [&#8230;]]]></description>
		
		
		
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		<title>Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia</title>
		<link>https://vux.world/bringing-conversational-commerce-to-life-with-brian-podolak-ceo-vocodia/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 15 Mar 2022 10:57:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11340</guid>

					<description><![CDATA[A deep conversation about how Vocodia is automating voice commerce use cases in the call centre. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by Deepgram and [&#8230;]]]></description>
		
		
		
		<enclosure url="https://vux.world/wp-content/uploads/Vocodia-Landscape.jpg" length="1355280" type="image/jpeg"/><media:content url="https://vux.world/wp-content/uploads/Vocodia-Landscape.jpg" width="1600" height="1200" medium="image" type="image/jpeg"/>	</item>
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		<title>The value of emotional AI with Rana Gujral, CEO, Behavioral Signals</title>
		<link>https://vux.world/the-value-of-emotional-ai-behavioral-signals/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 17 Jan 2022 05:48:04 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[deep learning]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11229</guid>

					<description><![CDATA[Learn how this deep learning technology is generating increased revenue and improved customer outcomes. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise [&#8230;]]]></description>
		
		
		
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		<title>Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez</title>
		<link>https://vux.world/genesys-on-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 07:02:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10673</guid>

					<description><![CDATA[One of the world&#8217;s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. Genesys on AI-driven customer engagement Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud [&#8230;]]]></description>
		
		
		
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		<title>AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein</title>
		<link>https://vux.world/ai-driven-real-time-guidance-for-call-centre-agents/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 06:47:11 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10669</guid>

					<description><![CDATA[Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it&#8217;s done right. AI for live agent assist; real time guidance It&#8217;s hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both [&#8230;]]]></description>
		
		
		
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		<title>Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI</title>
		<link>https://vux.world/why-digital-transformation-has-always-been-about-voice-with-frank-schneider-ceo-speakeasy-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 29 Jul 2021 11:03:33 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[IVA]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10650</guid>

					<description><![CDATA[Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI&#8217;s Speech-to-Intent patent. Why digital transformation has always been about voice Have you misunderstood the aims of your digital transformation programme? So much time, money and effort is spent on rebuilding [&#8230;]]]></description>
		
		
		
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		<title>Google CCAI with Antony Passemard</title>
		<link>https://vux.world/google-ccai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 15 Mar 2021 08:43:26 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[google ccai]]></category>
		<category><![CDATA[Google Cloud]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10369</guid>

					<description><![CDATA[Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI. All about Google CCAI Google Cloud&#8217;s Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google&#8217;s Contact Centre AI product. Antony manages the entire product [&#8230;]]]></description>
		
		
		
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		<title>Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes</title>
		<link>https://vux.world/integrating-any-bot-from-any-framework-into-any-contact-centre/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 08 Mar 2021 05:36:17 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10361</guid>

					<description><![CDATA[Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? How to integrate your bot into any contact centre Learn how to take an existing chatbot and repurpose it for your contact centre. Many chatbots provide immense value to customers, and many call centres are overwhelmed [&#8230;]]]></description>
		
		
		
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		<title>Creating human-like voice bots for IVR with Einav Itamar</title>
		<link>https://vux.world/creating-human-like-voice-bots-for-ivr/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 03 Aug 2020 07:49:31 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9528</guid>

					<description><![CDATA[Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI. [&#8230;]]]></description>
		
		
		
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