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		<title>How Essent saved €1.8 million by listening to their call centre agents</title>
		<link>https://vux.world/how-essent-saved-e1-8-million-by-listening-to-their-call-centre-agents/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 22 Aug 2025 11:46:27 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Content]]></category>
		<category><![CDATA[ai assistant]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=15392</guid>

					<description><![CDATA[Most AI success stories sound too good to be true. This one&#8217;s different because it started with something we&#8217;ve all experienced: being put on hold while someone searches for an answer they should already know. Essent is the Netherlands&#8217; biggest energy provider, and like most large companies, it had customer service agents drowning in calls [&#8230;]]]></description>
		
		
		
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		<title>4 AI case studies: insights from H&#038;M, Sage, Telenor and Vipps MobilePay</title>
		<link>https://vux.world/4-ai-case-studies-insights-from-hm-sage-telenor-and-vipps-mobilepay/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 17 Jul 2025 13:28:38 +0000</pubDate>
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		<category><![CDATA[boost camp]]></category>
		<category><![CDATA[Case study]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15285</guid>

					<description><![CDATA[Discover how H&#038;M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.]]></description>
		
		
		
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		<title>Gaining clarity in conversational AI live from Boost Camp</title>
		<link>https://vux.world/gaining-clarity-in-conversational-ai-boost-camp-live/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 20 Jun 2025 14:20:52 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[generative AI]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15231</guid>

					<description><![CDATA[In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI]]></description>
		
		
		
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		<title>How True Classic tailored AI for customer experience with Jordan Gesky</title>
		<link>https://vux.world/how-true-classic-tailored-ai-for-customer-experience-with-jordan-gesky/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 13 Jun 2025 09:17:56 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[generative AI]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15217</guid>

					<description><![CDATA[Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.]]></description>
		
		
		
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		<title>Conversational AI at GoDaddy and beyond with Sonia Talati</title>
		<link>https://vux.world/conversational-ai-at-godaddy-and-beyond-with-sonia-talati/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Sat, 17 Dec 2022 09:58:16 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12564</guid>

					<description><![CDATA[Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale. Sonia Talati is a Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps keep the memories [&#8230;]]]></description>
		
		
		
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		<title>Nova KBM&#8217;s AI assistant is more successful than anyone dreamed</title>
		<link>https://vux.world/nova-kbms-ai-assistant-is-more-successful-than-anyone-dreamed/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 13:18:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[localisation]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[slovenian]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=12505</guid>

					<description><![CDATA[Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.  Not only had the pandemic pushed many of Nova KBM’s customers towards ‘sofa banking,’ but also many of its Gen-Z and Millennial customers were keen to bank via digital channels. Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, [&#8230;]]]></description>
		
		
		
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		<title>Learnings from designing over 300 chatbots with Jim-Rowe Bot</title>
		<link>https://vux.world/learnings-from-designing-over-300-chatbots-with-jim-rowe-bot/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 12:19:14 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12541</guid>

					<description><![CDATA[Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots. If you&#8217;re a keen part of the conversational AI community, you&#8217;ll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational [&#8230;]]]></description>
		
		
		
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		<title>Voice AI that detects your tone of voice with Sean Austin, CEO, Helios</title>
		<link>https://vux.world/voice-ai-that-detects-your-tone-of-voice-with-sean-austin-ceo-helios/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Mon, 05 Dec 2022 10:24:10 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=12487</guid>

					<description><![CDATA[Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is. What if you could detect the tone of voice of callers and figure out whether they&#8217;re lying or telling the truth? Whether they&#8217;re confident or bullsh*tting. This [&#8230;]]]></description>
		
		
		
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		<title>Conversations Squared #1 &#8211; Emily Uematsu Banzhaf</title>
		<link>https://vux.world/conversations-squared-1-emily-uematsu-banzhaf/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 25 Nov 2022 15:51:57 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=12480</guid>

					<description><![CDATA[Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she&#8217;s a professional violinist! We talked about personas, ethics, the data that can be collected from your voice, ear training and the sound of [&#8230;]]]></description>
		
		
		
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		<title>Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey</title>
		<link>https://vux.world/conversational-ai-in-the-emerging-web-3-landscape-with-brandon-kaplan-cio-journey/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 23 Nov 2022 10:14:09 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=12400</guid>

					<description><![CDATA[Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape. After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, [&#8230;]]]></description>
		
		
		
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