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	<title>ccai &#8211; VUX World</title>
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		<title>Google announces CCaaS solution</title>
		<link>https://vux.world/google-announces-ccaas-solution/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 22 Mar 2022 11:33:48 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[ccaas]]></category>
		<category><![CDATA[ccai]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[CX]]></category>
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					<description><![CDATA[Google has announced its very own contact centre as a service in partnership with ujet. Google will white label the ujet cloud contact centre solution to provide enterprises with an integrated CCaaS and AI offer. It’s labelled it CCAI, which is simply an extension of its current CCAI bundle, which so far includes DialogFlow for [&#8230;]]]></description>
		
		
		
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		<title>Google announces general availability of CCAI Insights</title>
		<link>https://vux.world/google-announces-general-availability-of-ccai-insights/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 14 Oct 2021 11:41:16 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[ccai]]></category>
		<category><![CDATA[chai insights]]></category>
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		<category><![CDATA[google]]></category>
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					<description><![CDATA[Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights. At Google Next &#8217;21, Google announced the general availability release of CCAI Insights. It&#8217;s part of it&#8217;s wider CCAI offering, which also includes DialogFlow ES and CX, as well as Agent Assist. What is Google CCAI [&#8230;]]]></description>
		
		
		
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