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		<title>Google announces general availability of CCAI Insights</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 14 Oct 2021 11:41:16 +0000</pubDate>
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		<category><![CDATA[agent assist]]></category>
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					<description><![CDATA[Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights. At Google Next &#8217;21, Google announced the general availability release of CCAI Insights. It&#8217;s part of it&#8217;s wider CCAI offering, which also includes DialogFlow ES and CX, as well as Agent Assist. What is Google CCAI [&#8230;]]]></description>
		
		
		
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