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	<title>chatbot &#8211; VUX World</title>
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		<title>Nova KBM&#8217;s AI assistant is more successful than anyone dreamed</title>
		<link>https://vux.world/nova-kbms-ai-assistant-is-more-successful-than-anyone-dreamed/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 13:18:11 +0000</pubDate>
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		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
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		<category><![CDATA[localisation]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[slovenian]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12505</guid>

					<description><![CDATA[Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.  Not only had the pandemic pushed many of Nova KBM’s customers towards ‘sofa banking,’ but also many of its Gen-Z and Millennial customers were keen to bank via digital channels. Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, [&#8230;]]]></description>
		
		
		
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		<title>Conversations Squared #2 &#8211; Jason F. Gilbert</title>
		<link>https://vux.world/conversations-squared-2-jason-f-gilbert/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 09 Dec 2022 09:00:53 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[companion]]></category>
		<category><![CDATA[gpt3]]></category>
		<category><![CDATA[persona]]></category>
		<category><![CDATA[robotics]]></category>
		<category><![CDATA[TTS]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12496</guid>

					<description><![CDATA[Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he&#8217;s worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as &#8216;Anna&#8217;) and now with ElliQ &#8211; a robotic companion for elderly Americans. We talked about [&#8230;]]]></description>
		
		
		
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		<title>Is our love for the web holding us back?</title>
		<link>https://vux.world/is-our-love-for-the-web-holding-us-back/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 21 Nov 2022 13:30:40 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[conversational]]></category>
		<category><![CDATA[digitisation]]></category>
		<category><![CDATA[emerging markets]]></category>
		<category><![CDATA[messenger]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11985</guid>

					<description><![CDATA[Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a contact centre, and they’ve begun creating a chatbot or voicebot. The majority of those brands are from America and Europe. In emerging markets it’s a [&#8230;]]]></description>
		
		
		
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		<title>You must see Amelia&#8217;s 7 Design Principles</title>
		<link>https://vux.world/you-must-see-amelias-7-design-principles/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 09 Nov 2022 13:30:33 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[guidance]]></category>
		<category><![CDATA[principles]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11910</guid>

					<description><![CDATA[How do you ensure you&#8217;re on the right track in conversational AI? How do you ensure you&#8217;re not wasting time and resources on something that won&#8217;t help anyone? Many designers keep principles in mind while they work. Design principles are at best a great resource for aligning minds when people collaborate, and at worst a [&#8230;]]]></description>
		
		
		
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		<title>HSBC knows the measure of a great digital assistant</title>
		<link>https://vux.world/hsbc-knows-the-measure-of-a-great-digital-assistant/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 09 Sep 2022 11:05:32 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[Customer service]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11892</guid>

					<description><![CDATA[There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets. It found that its customers were asking for a service that it didn’t provide yet – they wanted to speak to their bank via digital channels. This revelation led HSBC to begin automating their customer service [&#8230;]]]></description>
		
		
		
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		<title>An AI modelled on the human brain, with Peter Voss, CEO, Aigo</title>
		<link>https://vux.world/an-ai-modelled-on-the-human-brain-with-peter-voss-ceo-aigo/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 26 Aug 2022 14:33:23 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[frameworks]]></category>
		<category><![CDATA[platforms]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[tools]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12131</guid>

					<description><![CDATA[What happens when you build a conversational AI framework that&#8217;s modelled on the human brain? The coiner of the term &#8216;AGI&#8217;, Peter Voss, joins us to reveal all. Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence [&#8230;]]]></description>
		
		
		
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		<title>AI at Marks and Spencer: 2 current use cases</title>
		<link>https://vux.world/ai-at-marks-and-spencer-2-current-use-cases/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 24 Aug 2022 10:35:43 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[voice assistant]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11858</guid>

					<description><![CDATA[How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here&#8217;s how M&#038;S did it. Marks and Spencer (also known as M&#38;S) is one of the best known UK brands. It [&#8230;]]]></description>
		
		
		
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		<title>Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson</title>
		<link>https://vux.world/scaling-a-conversation-design-practice/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 19 Aug 2022 10:47:21 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12120</guid>

					<description><![CDATA[Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice. Meredith Schulz has scaled LivePerson&#8217;s conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice [&#8230;]]]></description>
		
		
		
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		<title>Why do most chatbots fail? With Dawn Harpster, Talkdesk</title>
		<link>https://vux.world/why-do-most-chatbots-fail-with-dawn-harpster-talkdesk/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 18 Aug 2022 13:42:52 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12107</guid>

					<description><![CDATA[Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants. With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at Talkdesk, Dawn joins me for a conversation about why most [&#8230;]]]></description>
		
		
		
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		<title>Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy</title>
		<link>https://vux.world/unleash-the-real-power-of-dialogflow-with-rob-lubow-cmo-botcopy/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 05 Aug 2022 09:11:32 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[tools]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12081</guid>

					<description><![CDATA[Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. Usually, if you build a chatbot using Google&#8217;s popular DialogFlow platform, when you embed that chatbot on your website, the UI is a little lame. You can&#8217;t do much customisation. You can&#8217;t have the [&#8230;]]]></description>
		
		
		
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