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	<title>cloud contact centre &#8211; VUX World</title>
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		<title>Google announces CCaaS solution</title>
		<link>https://vux.world/google-announces-ccaas-solution/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 22 Mar 2022 11:33:48 +0000</pubDate>
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					<description><![CDATA[Google has announced its very own contact centre as a service in partnership with ujet. Google will white label the ujet cloud contact centre solution to provide enterprises with an integrated CCaaS and AI offer. It’s labelled it CCAI, which is simply an extension of its current CCAI bundle, which so far includes DialogFlow for [&#8230;]]]></description>
		
		
		
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		<title>Contact centre automation trends with Anand Janefalkar, Founder &#038; CEO at UJET</title>
		<link>https://vux.world/centact-centre-automation-trends-anand-janefalkar-ujet/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sun, 06 Feb 2022 09:24:54 +0000</pubDate>
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					<description><![CDATA[CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, [&#8230;]]]></description>
		
		
		
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		<title>Microsoft release Dynamics 365 contact centre with AI at its core</title>
		<link>https://vux.world/microsoft-release-dynamics-365-contact-centre-with-ai-at-its-core-2/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 03 Nov 2021 07:46:24 +0000</pubDate>
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		<category><![CDATA[AI]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=11166</guid>

					<description><![CDATA[Microsoft announce &#8216;voice channel&#8217; general availability for Microsoft Dynamics 365 Customer Service. Now, Microsoft 365 Dynamics customers can consolidate some of their technology capabilities by utilising a Microsoft contact centre built for native 365 Dynamics integration. The contact centre capability is built utilising the same technology as Microsoft Teams and is intended for customers who [&#8230;]]]></description>
		
		
		
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