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	<title>Contact centre ai &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>NiCE &#038; Cognigy: The AI arms race in CX has begun</title>
		<link>https://vux.world/nice-cognigy-the-ai-arms-race-in-cx-has-begun/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 08 Aug 2025 11:28:59 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Contact centre ai]]></category>
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					<description><![CDATA[The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.]]></description>
		
		
		
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		<title>AI vs BPO: Foundever&#8217;s transformative journey with Guillaume Laporte</title>
		<link>https://vux.world/ai-vs-bpo-foundevers-transformative-journey/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Jun 2025 09:32:12 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[LLMs]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15186</guid>

					<description><![CDATA[In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever - a $4 billion BPO giant with 150,000 employees worldwide.]]></description>
		
		
		
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		<title>How to connect any digital assistant to any call centre</title>
		<link>https://vux.world/how-to-connect-any-digital-assistant-to-any-call-centre/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 17 Aug 2022 10:35:08 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[audiocodes]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[integration]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11992</guid>

					<description><![CDATA[Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons. It’s just too complicated. Contact centres can be cloud-based or they can have everything stored locally. Systems can be old legacy systems that companies have had for a long [&#8230;]]]></description>
		
		
		
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		<title>The ultimate guide to agent assist for call centres</title>
		<link>https://vux.world/the-ultimate-guide-to-agent-assist-for-call-centres/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 26 May 2022 15:05:52 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11691</guid>

					<description><![CDATA[Here&#8217;s your ultimate guide to agent assist: why it&#8217;s needed, what it is and how to implement it to help your call centre agents and customer. Agent and customer challenges We’ve all spoken to call centres and felt that our time was being wasted &#8211; whether the agent didn’t have the answer, the call took [&#8230;]]]></description>
		
		
		
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		<title>How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer</title>
		<link>https://vux.world/how-marks-and-spencer-is-using-conversational-ai-with-steven-siddall-contact-systems-lead-marks-and-spencer/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 27 Apr 2022 10:31:14 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11540</guid>

					<description><![CDATA[Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI [&#8230;]]]></description>
		
		
		
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		<title>Google announces CCaaS solution</title>
		<link>https://vux.world/google-announces-ccaas-solution/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 22 Mar 2022 11:33:48 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[ccaas]]></category>
		<category><![CDATA[ccai]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[ujet]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11360</guid>

					<description><![CDATA[Google has announced its very own contact centre as a service in partnership with ujet. Google will white label the ujet cloud contact centre solution to provide enterprises with an integrated CCaaS and AI offer. It’s labelled it CCAI, which is simply an extension of its current CCAI bundle, which so far includes DialogFlow for [&#8230;]]]></description>
		
		
		
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		<title>&#8216;Cobots&#8217; with Lisa Michaud, Product Director, Interactions</title>
		<link>https://vux.world/cobots-with-lisa-michaud-product-director-interactions/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sat, 19 Mar 2022 07:56:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[tools]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11351</guid>

					<description><![CDATA[How humans and bots working together in real time can lead to epic customer experiences. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by Deepgram and Symbl.ai [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Making up for lost revenue with AI with Brian Jeppesen, Landry&#8217;s Restaurants</title>
		<link>https://vux.world/making-up-for-lost-revenue-with-ai-with-brian-jeppesen-landrys-restaurants/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 16 Mar 2022 09:22:58 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11344</guid>

					<description><![CDATA[A case study on how Brian Jeppesen and Landry&#8217;s restaurants automated upward of 85% of calls using AI. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by [&#8230;]]]></description>
		
		
		
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		<title>Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia</title>
		<link>https://vux.world/bringing-conversational-commerce-to-life-with-brian-podolak-ceo-vocodia/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 15 Mar 2022 10:57:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11340</guid>

					<description><![CDATA[A deep conversation about how Vocodia is automating voice commerce use cases in the call centre. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by Deepgram and [&#8230;]]]></description>
		
		
		
		<enclosure url="https://vux.world/wp-content/uploads/Vocodia-Landscape.jpg" length="1355280" type="image/jpeg"/><media:content url="https://vux.world/wp-content/uploads/Vocodia-Landscape.jpg" width="1600" height="1200" medium="image" type="image/jpeg"/>	</item>
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		<title>The value of emotional AI with Rana Gujral, CEO, Behavioral Signals</title>
		<link>https://vux.world/the-value-of-emotional-ai-behavioral-signals/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 17 Jan 2022 05:48:04 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[deep learning]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11229</guid>

					<description><![CDATA[Learn how this deep learning technology is generating increased revenue and improved customer outcomes. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise [&#8230;]]]></description>
		
		
		
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