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	<title>contact centre automation &#8211; VUX World</title>
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		<title>The ultimate guide to agent assist for call centres</title>
		<link>https://vux.world/the-ultimate-guide-to-agent-assist-for-call-centres/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 26 May 2022 15:05:52 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11691</guid>

					<description><![CDATA[Here&#8217;s your ultimate guide to agent assist: why it&#8217;s needed, what it is and how to implement it to help your call centre agents and customer. Agent and customer challenges We’ve all spoken to call centres and felt that our time was being wasted &#8211; whether the agent didn’t have the answer, the call took [&#8230;]]]></description>
		
		
		
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		<title>Google announces CCaaS solution</title>
		<link>https://vux.world/google-announces-ccaas-solution/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 22 Mar 2022 11:33:48 +0000</pubDate>
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		<category><![CDATA[ccaas]]></category>
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		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=11360</guid>

					<description><![CDATA[Google has announced its very own contact centre as a service in partnership with ujet. Google will white label the ujet cloud contact centre solution to provide enterprises with an integrated CCaaS and AI offer. It’s labelled it CCAI, which is simply an extension of its current CCAI bundle, which so far includes DialogFlow for [&#8230;]]]></description>
		
		
		
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		<title>&#8216;Cobots&#8217; with Lisa Michaud, Product Director, Interactions</title>
		<link>https://vux.world/cobots-with-lisa-michaud-product-director-interactions/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sat, 19 Mar 2022 07:56:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[tools]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11351</guid>

					<description><![CDATA[How humans and bots working together in real time can lead to epic customer experiences. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by Deepgram and Symbl.ai [&#8230;]]]></description>
		
		
		
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		<title>Making up for lost revenue with AI with Brian Jeppesen, Landry&#8217;s Restaurants</title>
		<link>https://vux.world/making-up-for-lost-revenue-with-ai-with-brian-jeppesen-landrys-restaurants/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 16 Mar 2022 09:22:58 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11344</guid>

					<description><![CDATA[A case study on how Brian Jeppesen and Landry&#8217;s restaurants automated upward of 85% of calls using AI. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by [&#8230;]]]></description>
		
		
		
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		<title>Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia</title>
		<link>https://vux.world/bringing-conversational-commerce-to-life-with-brian-podolak-ceo-vocodia/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 15 Mar 2022 10:57:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11340</guid>

					<description><![CDATA[A deep conversation about how Vocodia is automating voice commerce use cases in the call centre. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Presented by Deepgram and [&#8230;]]]></description>
		
		
		
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		<title>Contact centre automation trends with Anand Janefalkar, Founder &#038; CEO at UJET</title>
		<link>https://vux.world/centact-centre-automation-trends-anand-janefalkar-ujet/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sun, 06 Feb 2022 09:24:54 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[platforms]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11258</guid>

					<description><![CDATA[CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, [&#8230;]]]></description>
		
		
		
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		<title>Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai</title>
		<link>https://vux.world/conversational-intelligence-symbl-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 20 Jan 2022 07:33:17 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11243</guid>

					<description><![CDATA[Finding and using data that you didn&#8217;t even know existed to improve customer experience and business operations. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t [&#8230;]]]></description>
		
		
		
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		<title>The value of emotional AI with Rana Gujral, CEO, Behavioral Signals</title>
		<link>https://vux.world/the-value-of-emotional-ai-behavioral-signals/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 17 Jan 2022 05:48:04 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[deep learning]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11229</guid>

					<description><![CDATA[Learn how this deep learning technology is generating increased revenue and improved customer outcomes. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise [&#8230;]]]></description>
		
		
		
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		<title>Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez</title>
		<link>https://vux.world/genesys-on-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 07:02:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10673</guid>

					<description><![CDATA[One of the world&#8217;s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. Genesys on AI-driven customer engagement Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud [&#8230;]]]></description>
		
		
		
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		<title>AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein</title>
		<link>https://vux.world/ai-driven-real-time-guidance-for-call-centre-agents/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 06:47:11 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10669</guid>

					<description><![CDATA[Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it&#8217;s done right. AI for live agent assist; real time guidance It&#8217;s hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both [&#8230;]]]></description>
		
		
		
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