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	<title>conversation design &#8211; VUX World</title>
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		<title>The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase</title>
		<link>https://vux.world/the-evolution-of-conversation-design-in-the-age-of-generative-ai-with-georgios-tserdanelis-jpmorganchase/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Feb 2026 10:44:18 +0000</pubDate>
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		<category><![CDATA[banking]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=15785</guid>

					<description><![CDATA[We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.]]></description>
		
		
		
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		<title>Automating customer service across 170 countries with HBX Group</title>
		<link>https://vux.world/automating-customer-service-across-170-countries/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 30 Jan 2026 10:34:02 +0000</pubDate>
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		<category><![CDATA[best practice]]></category>
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					<description><![CDATA[HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side of the world.]]></description>
		
		
		
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		<title>Designing conversational AI that works with Anne Cantera of Optimum</title>
		<link>https://vux.world/designing-conversational-ai-that-works-with-anne-cantera-of-optimum/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 23 Jan 2026 14:06:31 +0000</pubDate>
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		<category><![CDATA[best practice]]></category>
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					<description><![CDATA[From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.]]></description>
		
		
		
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		<title>Taming agentic AI: a practical enterprise approach</title>
		<link>https://vux.world/taming-agentic-ai-a-practical-enterprise-approach/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 10 Nov 2025 08:53:32 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[conversation design]]></category>
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		<category><![CDATA[Teneo]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15600</guid>

					<description><![CDATA[Anne  Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.]]></description>
		
		
		
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		<title>How Prudential is shaping user-centred design in the age of generative AI</title>
		<link>https://vux.world/how-prudential-is-shaping-user-centred-design-in-the-age-of-generative-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 05 Jun 2025 13:12:05 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[user experience]]></category>
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					<description><![CDATA[Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design. ]]></description>
		
		
		
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		<title>AI is smart enough &#8211; so are you ready?</title>
		<link>https://vux.world/ai-is-smart-enough-so-are-you-ready/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 29 May 2025 10:40:40 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Braden Ream]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[LLMs]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15176</guid>

					<description><![CDATA[Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.]]></description>
		
		
		
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		<title>AI on the rails: Arriva&#8217;s journey into intelligent travel assistance</title>
		<link>https://vux.world/ai-on-the-rails-arriva-journey-into-intelligent-travel-assistance/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Tue, 22 Apr 2025 15:35:38 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
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					<description><![CDATA[In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.]]></description>
		
		
		
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		<title>Responsible AI, Real Results with Citizens Advice</title>
		<link>https://vux.world/responsible-ai-real-results-citizens-advice/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 11 Apr 2025 13:36:41 +0000</pubDate>
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		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[conversation design]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=15017</guid>

					<description><![CDATA[In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.]]></description>
		
		
		
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		<title>NatWest on Gen AI with Mark Worden</title>
		<link>https://vux.world/ai-in-action-natwests-approach-to-safe-scalable-automation-with-mark-worden/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 28 Mar 2025 13:48:52 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[conversation design]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=14998</guid>

					<description><![CDATA[In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy &#038; Innovation Lead for Cora at NatWest.]]></description>
		
		
		
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		<title>Inside Autodesk’s AI-powered sales &#038; CX transformation with Chafik Abdellaoui</title>
		<link>https://vux.world/inside-autodesks-ai-powered-sales-cx-transformation-with-chafik-abdellaoui/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 21 Mar 2025 18:29:35 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=14988</guid>

					<description><![CDATA[In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results.]]></description>
		
		
		
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