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	<title>conversational ai &#8211; VUX World</title>
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		<title>Mastering context engineering in conversational AI with Martin Cross, Connect</title>
		<link>https://vux.world/mastering-context-engineering-in-conversational-ai-with-martin-cross-connect/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 16 Oct 2025 12:04:26 +0000</pubDate>
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					<description><![CDATA[Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.]]></description>
		
		
		
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		<title>4 tips for effective use of LLMs in conversational AI</title>
		<link>https://vux.world/4-tips-for-effective-use-of-llms-in-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 07 Dec 2023 12:10:42 +0000</pubDate>
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		<category><![CDATA[challenges]]></category>
		<category><![CDATA[conversational ai]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=13700</guid>

					<description><![CDATA[Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.]]></description>
		
		
		
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		<title>Conversations2 &#8211; Justin Randall</title>
		<link>https://vux.world/conversations2-justin-randall/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Tue, 24 Oct 2023 12:00:07 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[proactive messaging]]></category>
		<category><![CDATA[ux]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=13533</guid>

					<description><![CDATA[It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, [&#8230;]]]></description>
		
		
		
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		<title>Debt collections are challenging, and changing</title>
		<link>https://vux.world/debt-collections-are-challenging-and-changing/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 14 Sep 2023 15:47:11 +0000</pubDate>
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		<category><![CDATA[assistant]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[conversational ai]]></category>
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		<category><![CDATA[persona]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13334</guid>

					<description><![CDATA[People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.]]></description>
		
		
		
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		<title>Why conversational AI should be accessible by design</title>
		<link>https://vux.world/why-conversational-ai-should-be-accessible-by-design/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 11 Sep 2023 11:03:41 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Accessibility]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13332</guid>

					<description><![CDATA[Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.]]></description>
		
		
		
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		<title>Conversations2 &#8211; Millani Jayasingkam</title>
		<link>https://vux.world/conversations2-millani-jayasingkam/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 30 Aug 2023 13:56:03 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
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		<category><![CDATA[ux]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=13365</guid>

					<description><![CDATA[Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology &#8211; we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative [&#8230;]]]></description>
		
		
		
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		<title>How Salesforce are using LLMs with Greg Bennett</title>
		<link>https://vux.world/how-salesforce-are-using-llms-with-greg-bennett/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 11 Aug 2023 12:13:37 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[proactive messaging]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=13291</guid>

					<description><![CDATA[Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, [&#8230;]]]></description>
		
		
		
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		<title>Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate &#8211; Peter Isaacs!</title>
		<link>https://vux.world/talking-llms-with-voiceflows-first-senior-conversation-design-advocate-peter-isaacs/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 20 Jul 2023 12:37:15 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[proactive messaging]]></category>
		<category><![CDATA[ux]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=13234</guid>

					<description><![CDATA[Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him [&#8230;]]]></description>
		
		
		
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		<title>Don&#8217;t blame the bot! 10 learnings on safe use of AI</title>
		<link>https://vux.world/dont-blame-the-bot-10-learnings-on-safe-use-of-ai/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Tue, 27 Jun 2023 11:27:30 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[cai]]></category>
		<category><![CDATA[ChatGPT]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[LLMs]]></category>
		<category><![CDATA[OpenAI]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13090</guid>

					<description><![CDATA[VUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations Leader at Decathlon UK, and Somnath Biswas, Head of Product &#8211; Conversations, Totaljobs Group. So what came up in that discussion? Here’s 10 hot takes! 1 &#8211; Nobody got fired [&#8230;]]]></description>
		
		
		
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		<title>Conversations2 &#8211; ChatGPT Interview</title>
		<link>https://vux.world/conversations2-chatgpt-interview/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 08 Jun 2023 12:18:08 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[proactive messaging]]></category>
		<category><![CDATA[ux]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=13036</guid>

					<description><![CDATA[What happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved &#8211; this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they [&#8230;]]]></description>
		
		
		
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