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		<title>How to chart a course to AI maturity in CX: Why it matters</title>
		<link>https://vux.world/how-to-chart-a-course-to-ai-maturity-in-cx-why-it-matters/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 20 May 2025 13:30:53 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI maturity]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[ux]]></category>
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					<description><![CDATA[Discover how leading organisations like Pandora are achieving AI maturity in customer experience.]]></description>
		
		
		
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		<title>Start with your CX problem first and work backwards</title>
		<link>https://vux.world/start-with-your-cx-problem-first-and-work-backwards/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 08 May 2025 15:48:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[conversationa ai]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[CX]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15107</guid>

					<description><![CDATA[Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.]]></description>
		
		
		
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		<title>The DITAT maturity model for conversational AI</title>
		<link>https://vux.world/the-ditat-maturity-model-for-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Jan 2023 11:04:34 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI maturity]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[maturity]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12616</guid>

					<description><![CDATA[We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation. The model shows the types of enterprise use cases conversational AI can solve for, as well as the value each can bring to customers and your business. As [&#8230;]]]></description>
		
		
		
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		<title>How to achieve better customer service during seasonal spikes</title>
		<link>https://vux.world/how-to-achieve-better-customer-service-during-seasonal-spikes/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 19 Dec 2022 12:18:01 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[Retail]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12520</guid>

					<description><![CDATA[We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be applied to organisations. Let’s consider seasonal spikes. Everyone has experienced seasonal spikes in some form or other; whether that’s as an employee or as a [&#8230;]]]></description>
		
		
		
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		<title>You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker</title>
		<link>https://vux.world/youll-build-your-first-chatbot-twice-with-orlando-gadea-stanley-black-and-decker/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 20 Jul 2022 13:25:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[digital transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12001</guid>

					<description><![CDATA[Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you&#8217;ll end up building your first bot twice. Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black &#038; Decker, Inc, with over 6 years experience in managing conversational chatbots. At Stanley [&#8230;]]]></description>
		
		
		
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		<title>How Rabobank uses conversational AI with Stefan Bijkerk</title>
		<link>https://vux.world/how-rabobank-uses-conversational-ai-with-stefan-bijkerk/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 14 Jul 2022 14:12:45 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11918</guid>

					<description><![CDATA[Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise [&#8230;]]]></description>
		
		
		
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		<title>How Empire Today uses conversational AI with Philip Bennett</title>
		<link>https://vux.world/how-empire-today-uses-conversational-ai-with-philip-bennett/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 13 Jul 2022 13:18:13 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11888</guid>

					<description><![CDATA[Philip Bennett joins us to speak about how Empire Today has been using conversational AI. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Google announces CCaaS solution</title>
		<link>https://vux.world/google-announces-ccaas-solution/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 22 Mar 2022 11:33:48 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[ccaas]]></category>
		<category><![CDATA[ccai]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[ujet]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11360</guid>

					<description><![CDATA[Google has announced its very own contact centre as a service in partnership with ujet. Google will white label the ujet cloud contact centre solution to provide enterprises with an integrated CCaaS and AI offer. It’s labelled it CCAI, which is simply an extension of its current CCAI bundle, which so far includes DialogFlow for [&#8230;]]]></description>
		
		
		
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		<title>Digital assistants for real estate with Bobby Bryant, CEO, DOSS</title>
		<link>https://vux.world/digital-assistants-for-real-estate-with-bobby-bryant-ceo-doss/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 17 Feb 2022 11:00:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[product]]></category>
		<category><![CDATA[startup]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11264</guid>

					<description><![CDATA[DOSS is more than an assistant. It&#8217;s an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with [&#8230;]]]></description>
		
		
		
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		<title>Contact centre automation trends with Anand Janefalkar, Founder &#038; CEO at UJET</title>
		<link>https://vux.world/centact-centre-automation-trends-anand-janefalkar-ujet/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sun, 06 Feb 2022 09:24:54 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[cloud contact centre]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[platforms]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11258</guid>

					<description><![CDATA[CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, [&#8230;]]]></description>
		
		
		
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