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	<title>digital transformation &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>How to find success with voice automation</title>
		<link>https://vux.world/how-to-find-success-with-voice-automation/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 02 Nov 2022 16:14:35 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[AI maturity]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[digital assistant]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[guide]]></category>
		<category><![CDATA[how to]]></category>
		<category><![CDATA[transformation]]></category>
		<category><![CDATA[voice]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12312</guid>

					<description><![CDATA[Here&#8217;s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success. Remember how we used to marvel at talking bots in Star Trek, Knight Rider and the Jetsons? That future always seemed a long way off. But it’s not [&#8230;]]]></description>
		
		
		
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		<title>You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker</title>
		<link>https://vux.world/youll-build-your-first-chatbot-twice-with-orlando-gadea-stanley-black-and-decker/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 20 Jul 2022 13:25:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[digital transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12001</guid>

					<description><![CDATA[Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you&#8217;ll end up building your first bot twice. Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black &#038; Decker, Inc, with over 6 years experience in managing conversational chatbots. At Stanley [&#8230;]]]></description>
		
		
		
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		<title>AI: beyond cost saving</title>
		<link>https://vux.world/ai-beyond-cost-saving/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 19 May 2022 13:20:44 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[digital assistants]]></category>
		<category><![CDATA[digital transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11621</guid>

					<description><![CDATA[Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But as Brian Podolak of Vocodia tells VUX World, cost reduction is actually one of the last reasons his clients invest in AI. Pump up the [&#8230;]]]></description>
		
		
		
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		<title>Challenges we currently face in conversation design</title>
		<link>https://vux.world/challenges-we-currently-face-in-conversation-design/</link>
		
		<dc:creator><![CDATA[Brian Smith]]></dc:creator>
		<pubDate>Mon, 09 May 2022 13:50:34 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11569</guid>

					<description><![CDATA[Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022. Last year, I wrote my first story on Medium focused on the fundamentals and principles in conversation design. This emerging field has seen tremendous growth over the last couple of years. Many tools for creating [&#8230;]]]></description>
		
		
		
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		<title>Using AI to improve business processes with Scotty Technologies&#8217;  Roland Hallebeek and Reiner Bruns</title>
		<link>https://vux.world/using-ai-to-improve-business-processes-scotty-technologies/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 17 Jan 2022 06:32:02 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[platform]]></category>
		<category><![CDATA[process automation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11238</guid>

					<description><![CDATA[Process automation in recruitment, healthcare and retail using conversational AI. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, [&#8230;]]]></description>
		
		
		
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		<title>Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez</title>
		<link>https://vux.world/genesys-on-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 07:02:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10673</guid>

					<description><![CDATA[One of the world&#8217;s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez. Genesys on AI-driven customer engagement Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud [&#8230;]]]></description>
		
		
		
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		<item>
		<title>AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein</title>
		<link>https://vux.world/ai-driven-real-time-guidance-for-call-centre-agents/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Aug 2021 06:47:11 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[agent assist]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[contact centre automation]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10669</guid>

					<description><![CDATA[Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it&#8217;s done right. AI for live agent assist; real time guidance It&#8217;s hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI</title>
		<link>https://vux.world/why-digital-transformation-has-always-been-about-voice-with-frank-schneider-ceo-speakeasy-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 29 Jul 2021 11:03:33 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[IVA]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10650</guid>

					<description><![CDATA[Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI&#8217;s Speech-to-Intent patent. Why digital transformation has always been about voice Have you misunderstood the aims of your digital transformation programme? So much time, money and effort is spent on rebuilding [&#8230;]]]></description>
		
		
		
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		<title>You’re thinking about conversational AI all wrong</title>
		<link>https://vux.world/youre-thinking-about-conversational-ai-all-wrong-2/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 24 Mar 2021 07:00:14 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Analysis]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[digital transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10396</guid>

					<description><![CDATA[Here’s why you’re thinking about conversational AI all wrong and why it’s more transformative than you think. After reading this article from Zendesk, it dawned on me that the way some organisations are approaching conversational automation leaves a bit to be desired. Some are treating it like an incremental improvement to the customer experience, instead [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Is innovating first worth it?</title>
		<link>https://vux.world/is-innovating-first-worth-it/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 20 Jan 2021 07:19:07 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9909</guid>

					<description><![CDATA[Is being first to adopt conversational AI worth it? Or should you wait? The people that go first tend to make mistakes that the rest of the market can learn from. The concept of the fast follower is a very real concept, which is that, if you go second, you tend to learn from the [&#8230;]]]></description>
		
		
		
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