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		<title>10 ways SharkNinja uses AI to support a $5B business</title>
		<link>https://vux.world/10-ways-sharkninja-uses-ai-to-support-a-5b-business/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 12 Feb 2026 11:31:42 +0000</pubDate>
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		<category><![CDATA[SharkNinja]]></category>
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					<description><![CDATA[Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation. ]]></description>
		
		
		
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		<title>15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young</title>
		<link>https://vux.world/15-million-chats-per-year-lessons-in-ai-driven-customer-conversations-from-lloyds-banking-group/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 23 Oct 2025 16:45:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[chatbots]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[scale]]></category>
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					<description><![CDATA[Learn what it really takes to scale conversational AI to 15 million conversations per year.]]></description>
		
		
		
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		<title>Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers</title>
		<link>https://vux.world/inside-the-ai-copilot-revolution-with-essent-kellin-sjoerds-and-ricky-rekkers/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 11 Jul 2025 10:58:44 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[copilot]]></category>
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					<description><![CDATA[Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M - all through innovative design, safe deployment, and real-world innovation.]]></description>
		
		
		
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		<title>From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom</title>
		<link>https://vux.world/from-ivr-to-ai-the-future-of-voice-testing-in-contact-centres-with-satish-barot-klearcom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 04 Jul 2025 12:43:49 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[Enterprise]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15258</guid>

					<description><![CDATA[As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.]]></description>
		
		
		
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		<title>The enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta</title>
		<link>https://vux.world/the-enterprise-ai-evolution-nobodys-talking-about-with-merlin-bise-inbenta/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 27 Jun 2025 10:40:35 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[Enterprise]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15241</guid>

					<description><![CDATA[The tools enterprises need to radically improve productivity are already here. The challenge is implementing what exists with purpose and precision.]]></description>
		
		
		
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		<title>AI and the BPO industry: why enterprises must take notice</title>
		<link>https://vux.world/ai-and-the-bpo-industry-why-enterprises-must-take-notice/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 26 Jun 2025 14:42:57 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI strategy]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Enterprise]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15250</guid>

					<description><![CDATA[The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.]]></description>
		
		
		
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		<title>From good to great: how Roche improved customer experience</title>
		<link>https://vux.world/from-good-to-great-how-roche-improved-customer-experience/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 14 Apr 2023 09:36:47 +0000</pubDate>
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		<category><![CDATA[conversational ai]]></category>
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		<category><![CDATA[European Chatbot & Conversational AI Summit]]></category>
		<category><![CDATA[kore ai]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12907</guid>

					<description><![CDATA[When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change? Those companies can have many live agents, answering tons of similar calls that are simple to resolve. This means that the users who have acute needs might not get prioritised quickly enough. That was exactly the situation that faced Roche, one of the [&#8230;]]]></description>
		
		
		
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		<title>Conversations Squared #6 Kane Simms</title>
		<link>https://vux.world/conversations-squared-6-kane-simms/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 02 Mar 2023 19:46:19 +0000</pubDate>
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		<category><![CDATA[Alexa]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[Strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12883</guid>

					<description><![CDATA[Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who&#8217;s usually asking the questions &#8211; Kane Simms! What&#8217;s he learned in the past 5 years? Where&#8217;s the industry headed? What about Alexa and Google Assistant? Listen to Kane&#8217;s [&#8230;]]]></description>
		
		
		
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		<title>Master assistant or multi-assistant orchestration? 4 considerations</title>
		<link>https://vux.world/master-assistant-or-multi-assistant-orchestration-4-considerations/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 24 Jan 2023 07:31:20 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[multi assistant orchestration]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12743</guid>

					<description><![CDATA[When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma. Your goal should be, over time, to get your conversational assistant across all of your channels, spanning all of your use cases. That’s how you scale: increase coverage (use cases), increase availability (channels), increase adoption (users). To achieve [&#8230;]]]></description>
		
		
		
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		<title>Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy</title>
		<link>https://vux.world/unleash-the-real-power-of-dialogflow-with-rob-lubow-cmo-botcopy/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 05 Aug 2022 09:11:32 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[ethics]]></category>
		<category><![CDATA[tools]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12081</guid>

					<description><![CDATA[Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. Usually, if you build a chatbot using Google&#8217;s popular DialogFlow platform, when you embed that chatbot on your website, the UI is a little lame. You can&#8217;t do much customisation. You can&#8217;t have the [&#8230;]]]></description>
		
		
		
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