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	<title>European Chatbot &amp; Conversational AI Summit &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>From good to great: how Roche improved customer experience</title>
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		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 14 Apr 2023 09:36:47 +0000</pubDate>
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					<description><![CDATA[When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change? Those companies can have many live agents, answering tons of similar calls that are simple to resolve. This means that the users who have acute needs might not get prioritised quickly enough. That was exactly the situation that faced Roche, one of the [&#8230;]]]></description>
		
		
		
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