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		<title>Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei</title>
		<link>https://vux.world/where-generative-ai-earns-its-place-in-fintech-lessons-from-jaja-finance-with-adrian-matei/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 17 Apr 2026 16:56:48 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[generative AI]]></category>
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					<description><![CDATA[Most teams are still asking where to use AI. The better question is where not to.]]></description>
		
		
		
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		<title>The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase</title>
		<link>https://vux.world/the-evolution-of-conversation-design-in-the-age-of-generative-ai-with-georgios-tserdanelis-jpmorganchase/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Feb 2026 10:44:18 +0000</pubDate>
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		<category><![CDATA[banking]]></category>
		<category><![CDATA[best practice]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[financial services]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15785</guid>

					<description><![CDATA[We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.]]></description>
		
		
		
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		<title>15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young</title>
		<link>https://vux.world/15-million-chats-per-year-lessons-in-ai-driven-customer-conversations-from-lloyds-banking-group/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Thu, 23 Oct 2025 16:45:30 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[chatbots]]></category>
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		<category><![CDATA[financial services]]></category>
		<category><![CDATA[scale]]></category>
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					<description><![CDATA[Learn what it really takes to scale conversational AI to 15 million conversations per year.]]></description>
		
		
		
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		<title>AI in financial services: lessons from DNB and MSUFCU</title>
		<link>https://vux.world/ai-in-financial-services-lessons-from-dnb-and-msufcu/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 03 Jul 2025 10:49:41 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[LLMs]]></category>
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					<description><![CDATA[Discover how leading financial services organisations are finding success with AI.]]></description>
		
		
		
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		<title>Check out Florida Blue’s multimodal marvel!</title>
		<link>https://vux.world/check-out-florida-blues-multimodal-marvel/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 28 Sep 2022 14:14:25 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[kore ai]]></category>
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					<description><![CDATA[Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve. Florida Blue’s work with Kore AI provides an excellent example of what we mean! A perfect use case Florida Blue is an American health insurance provider. Their contact centre was [&#8230;]]]></description>
		
		
		
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