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		<title>Testing for trust in the age of AI agents with Amitha Pulijala and Christoph Börner, Cyara</title>
		<link>https://vux.world/testing-for-trust-in-the-age-of-ai-agents-with-amitha-pulijala-and-christoph-borner-cyara/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 27 Mar 2026 09:05:20 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[testing]]></category>
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					<description><![CDATA[Discover how leading teams are testing AI agents in a world of non-deterministic systems, covering trust, cost and scale.]]></description>
		
		
		
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		<title>The realities of deploying generative AI in customer support with Alia Azim, Citation Group</title>
		<link>https://vux.world/the-realities-of-deploying-generative-ai-in-customer-support-with-alia-azim-citation-group/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 13 Mar 2026 15:51:56 +0000</pubDate>
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		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[use case]]></category>
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					<description><![CDATA[In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.]]></description>
		
		
		
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		<title>Gaining clarity in conversational AI live from Boost Camp</title>
		<link>https://vux.world/gaining-clarity-in-conversational-ai-boost-camp-live/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 20 Jun 2025 14:20:52 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[generative AI]]></category>
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					<description><![CDATA[In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI]]></description>
		
		
		
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		<title>How True Classic tailored AI for customer experience with Jordan Gesky</title>
		<link>https://vux.world/how-true-classic-tailored-ai-for-customer-experience-with-jordan-gesky/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 13 Jun 2025 09:17:56 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[generative AI]]></category>
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					<description><![CDATA[Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.]]></description>
		
		
		
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		<title>AI vs BPO: Foundever&#8217;s transformative journey with Guillaume Laporte</title>
		<link>https://vux.world/ai-vs-bpo-foundevers-transformative-journey/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 06 Jun 2025 09:32:12 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Contact centre ai]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[LLMs]]></category>
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					<description><![CDATA[In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever - a $4 billion BPO giant with 150,000 employees worldwide.]]></description>
		
		
		
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		<title>How Prudential is shaping user-centred design in the age of generative AI</title>
		<link>https://vux.world/how-prudential-is-shaping-user-centred-design-in-the-age-of-generative-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 05 Jun 2025 13:12:05 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[user experience]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15196</guid>

					<description><![CDATA[Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design. ]]></description>
		
		
		
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		<title>Designing for generative AI: The UX evolution at Prudential with Alex Shin</title>
		<link>https://vux.world/designing-for-generative-ai-the-ux-evolution-at-prudential-with-alex-shin/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 30 May 2025 08:39:37 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[LLMs]]></category>
		<category><![CDATA[ux]]></category>
		<category><![CDATA[UX research]]></category>
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					<description><![CDATA[In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.]]></description>
		
		
		
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		<title>The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom</title>
		<link>https://vux.world/the-mad-genius-of-using-llms-as-classifiers-with-katherine-munro-swisscom/</link>
		
		<dc:creator><![CDATA[Taras Semeniuk]]></dc:creator>
		<pubDate>Fri, 16 May 2025 11:12:03 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Classification]]></category>
		<category><![CDATA[generative AI]]></category>
		<category><![CDATA[LLMs]]></category>
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					<description><![CDATA[In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.]]></description>
		
		
		
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