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		<title>Microsoft release Dynamics 365 contact centre with AI at its core</title>
		<link>https://vux.world/microsoft-release-dynamics-365-contact-centre-with-ai-at-its-core-2/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 03 Nov 2021 07:46:24 +0000</pubDate>
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					<description><![CDATA[Microsoft announce &#8216;voice channel&#8217; general availability for Microsoft Dynamics 365 Customer Service. Now, Microsoft 365 Dynamics customers can consolidate some of their technology capabilities by utilising a Microsoft contact centre built for native 365 Dynamics integration. The contact centre capability is built utilising the same technology as Microsoft Teams and is intended for customers who [&#8230;]]]></description>
		
		
		
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		<title>Google CCAI with Antony Passemard</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 15 Mar 2021 08:43:26 +0000</pubDate>
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					<description><![CDATA[Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI. All about Google CCAI Google Cloud&#8217;s Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google&#8217;s Contact Centre AI product. Antony manages the entire product [&#8230;]]]></description>
		
		
		
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		<title>Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 26 Feb 2021 05:22:09 +0000</pubDate>
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					<description><![CDATA[Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google. Google is positioning its CCAI services as the go-to solution for conversational automation in the contact centre by establishing a wide range of partnerships with most major contact centre providers. [&#8230;]]]></description>
		
		
		
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