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	<title>IVR &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>Testing the future: How Klearcom is powering the voice AI revolution</title>
		<link>https://vux.world/testing-the-future-how-klearcom-is-powering-the-voice-ai-revolution/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 25 Jul 2025 12:18:05 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[testing]]></category>
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					<description><![CDATA[As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.]]></description>
		
		
		
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		<title>Here’s Conversational AI at a whopping great scale!</title>
		<link>https://vux.world/heres-conversational-ai-at-a-whopping-great-scale/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 06 Sep 2023 12:15:52 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[conversationa ai]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[nlp]]></category>
		<category><![CDATA[scale]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13330</guid>

					<description><![CDATA[We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most companies may have hundreds or thousands of conversations per month, and it doesn’t matter when they occur, as automated conversations are available 24/7. Potentially, you [&#8230;]]]></description>
		
		
		
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		<title>The killer combo: How your AI assistant can save costs AND generate revenue</title>
		<link>https://vux.world/the-killer-combo-how-your-ai-assistant-can-save-costs-and-generate-revenue/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 30 Jan 2023 13:00:56 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[ai assistant]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[commerce]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[sales]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12604</guid>

					<description><![CDATA[There are a lot of digital assistants designed for customer support. That has value. If you’re taking tasks off your live agent’s plate, then you’re helping them focus on more complex tasks. However, that’s not all AI assistants can do. Can’t they also generate revenue? Can’t they turn unhappy customers into smiling ones? Dawn Harpster, [&#8230;]]]></description>
		
		
		
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		<title>Check out Florida Blue’s multimodal marvel!</title>
		<link>https://vux.world/check-out-florida-blues-multimodal-marvel/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 28 Sep 2022 14:14:25 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[kore ai]]></category>
		<category><![CDATA[use case]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12236</guid>

					<description><![CDATA[Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve. Florida Blue’s work with Kore AI provides an excellent example of what we mean! A perfect use case Florida Blue is an American health insurance provider. Their contact centre was [&#8230;]]]></description>
		
		
		
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		<title>AI at Marks and Spencer: 2 current use cases</title>
		<link>https://vux.world/ai-at-marks-and-spencer-2-current-use-cases/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 24 Aug 2022 10:35:43 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[call centre]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[voice assistant]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11858</guid>

					<description><![CDATA[How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here&#8217;s how M&#038;S did it. Marks and Spencer (also known as M&#38;S) is one of the best known UK brands. It [&#8230;]]]></description>
		
		
		
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		<title>Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI</title>
		<link>https://vux.world/why-digital-transformation-has-always-been-about-voice-with-frank-schneider-ceo-speakeasy-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 29 Jul 2021 11:03:33 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[IVA]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10650</guid>

					<description><![CDATA[Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI&#8217;s Speech-to-Intent patent. Why digital transformation has always been about voice Have you misunderstood the aims of your digital transformation programme? So much time, money and effort is spent on rebuilding [&#8230;]]]></description>
		
		
		
		<enclosure url="https://vux.world/wp-content/uploads/speakeasy-website-hero-2.jpg" length="111693" type="image/jpeg"/><media:content url="https://vux.world/wp-content/uploads/speakeasy-website-hero-2.jpg" width="1800" height="1200" medium="image" type="image/jpeg"/>	</item>
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		<title>Integrating DialogFlow into your contact centre with Justin Randall</title>
		<link>https://vux.world/integrating-dialogflow-into-your-contact-centre/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 25 Jan 2021 06:15:14 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[DialogFlow]]></category>
		<category><![CDATA[IVR]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9913</guid>

					<description><![CDATA[Learn everything you need to know about integrating your first DialogFlow bot into your contact centre. Integrating DialogFlow into your contact centre Justin Randall, Chief Innovation Officer at Comwave, one of Canada&#8217;s largest independent telco companies, joins us to share his experiences of designing, building and implementing a Google DialogFlow agent in the contact centre. [&#8230;]]]></description>
		
		
		
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		<item>
		<title>AI and the future of customer service with Noam Fine, Vonage AI</title>
		<link>https://vux.world/ai-future-customer-service/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 18 Jan 2021 05:43:57 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[IVR]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9897</guid>

					<description><![CDATA[What&#8217;s the future of customer service going to look like? And what can businesses do today to prepare for it? The future of customer service: AI first? With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And [&#8230;]]]></description>
		
		
		
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		<title>Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research</title>
		<link>https://vux.world/voice-ai-contact-centre-2021-trends/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 11 Jan 2021 06:08:58 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[VUI]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9881</guid>

					<description><![CDATA[Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021. Voice AI in the contact centre Voice AI is disrupting all kinds of industries and providing opportunities for almost every and any business unit. None, perhaps, has the potential to prosper [&#8230;]]]></description>
		
		
		
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		<title>Incorporating VUI into your UX repertoire with Stuart Silverstein</title>
		<link>https://vux.world/incorporating-vui-into-ux-repertoire/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 27 Nov 2020 07:45:36 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[VUI]]></category>
		<category><![CDATA[VUI design]]></category>
		<category><![CDATA[VUX]]></category>
		<category><![CDATA[vux design]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9873</guid>

					<description><![CDATA[Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set. Adding VUI design to your UX repertoire One of the hot topics on every UX designer&#8217;s lips is conversation design. How do you do it? Is it something I can do? And what skill sets do I currently have that put [&#8230;]]]></description>
		
		
		
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