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	<description>The future of AI-driven customer experience</description>
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		<title>How Decathlon made messaging matter with a little help from AI</title>
		<link>https://vux.world/how-decathlon-made-messaging-matter-with-a-little-help-from-ai/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 10 Aug 2023 11:09:29 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[Contact Centre]]></category>
		<category><![CDATA[messaging]]></category>
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					<description><![CDATA[Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.]]></description>
		
		
		
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		<title>Conversational AI in emerging markets with Beerud Sheth, CEO, Gupshup</title>
		<link>https://vux.world/conversational-ai-in-emerging-markets-with-beerud-seth-ceo-gupshup/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 08 Jul 2022 09:23:26 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[messaging]]></category>
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					<description><![CDATA[Beerud Sheth, CEO, Gupshup joins us to speak through conversational AI in emerging markets. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, [&#8230;]]]></description>
		
		
		
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		<title>The future of conversational commerce? with David Clark and Tim Atkinson</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 19 Oct 2020 07:19:39 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[conversational AI strategy]]></category>
		<category><![CDATA[messaging]]></category>
		<category><![CDATA[rcs messaging]]></category>
		<category><![CDATA[Strategy]]></category>
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					<description><![CDATA[Google is rolling out RCS messaging and partnered with BT to bring conversational messaging on Android to life. And it&#8217;s good! The future of voice commerce: RCS Messaging What is RCS Messaging? RCS stands for Rich Communication Service and is a telecommunications standard that is set to replace SMS messaging on Android. It is now [&#8230;]]]></description>
		
		
		
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