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	<title>NLU &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>Taming agentic AI: a practical enterprise approach</title>
		<link>https://vux.world/taming-agentic-ai-a-practical-enterprise-approach/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 10 Nov 2025 08:53:32 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Agentic AI]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[Hybrid AI]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[Teneo]]></category>
		<guid isPermaLink="false">https://vux.world/?p=15600</guid>

					<description><![CDATA[Anne  Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.]]></description>
		
		
		
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		<title>Three smart ways to use LLMs alongside your NLU</title>
		<link>https://vux.world/three-smart-ways-to-use-llms-alongside-your-nlu/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 19 Oct 2023 09:02:49 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[LLM]]></category>
		<category><![CDATA[NLU]]></category>
		<guid isPermaLink="false">https://vux.world/?p=13475</guid>

					<description><![CDATA[LLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s been the year of ChatGPT. Due to the fact that LLMs can convincingly talk about pretty much anything, most of the time, people have started [&#8230;]]]></description>
		
		
		
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		<title>The 3 types of NLU systems in conversational AI</title>
		<link>https://vux.world/the-3-types-of-nlu-systems-in-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 13 Feb 2023 14:46:57 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[kore ai]]></category>
		<category><![CDATA[Large Language Model]]></category>
		<category><![CDATA[LLMs]]></category>
		<category><![CDATA[NLU]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12816</guid>

					<description><![CDATA[We recently spoke to Raj Koneru and Prasanna Arikala of Kore AI on the VUX World podcast, discussing Large Language Models (LLMs) and the forecasted impact they’ll have on the creation of enterprise AI assistants. Raj shared his thoughts on the types of NLU systems that exist today, and the benefits of each. This will [&#8230;]]]></description>
		
		
		
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		<title>Master assistant or multi-assistant orchestration? 4 considerations</title>
		<link>https://vux.world/master-assistant-or-multi-assistant-orchestration-4-considerations/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Tue, 24 Jan 2023 07:31:20 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[Enterprise]]></category>
		<category><![CDATA[multi assistant orchestration]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[technology]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12743</guid>

					<description><![CDATA[When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma. Your goal should be, over time, to get your conversational assistant across all of your channels, spanning all of your use cases. That’s how you scale: increase coverage (use cases), increase availability (channels), increase adoption (users). To achieve [&#8230;]]]></description>
		
		
		
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		<title>Nova KBM&#8217;s AI assistant is more successful than anyone dreamed</title>
		<link>https://vux.world/nova-kbms-ai-assistant-is-more-successful-than-anyone-dreamed/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 13:18:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[localisation]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[slovenian]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12505</guid>

					<description><![CDATA[Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.  Not only had the pandemic pushed many of Nova KBM’s customers towards ‘sofa banking,’ but also many of its Gen-Z and Millennial customers were keen to bank via digital channels. Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, [&#8230;]]]></description>
		
		
		
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		<item>
		<title>ChatGPT: the good, the bad and the future</title>
		<link>https://vux.world/chatgpt-the-good-the-bad-and-the-future/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 07 Dec 2022 08:00:40 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[ChatGPT]]></category>
		<category><![CDATA[Large Language Model]]></category>
		<category><![CDATA[LLMs]]></category>
		<category><![CDATA[nlp]]></category>
		<category><![CDATA[NLU]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12502</guid>

					<description><![CDATA[It&#8217;s been a week since the launch of ChatGPT, Open AI&#8217;s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could replace Google search, even kill Google. Some have asked whether it could replace customer service agents. A few have questioned whether it will change the [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Why you need Botium before you make your bot</title>
		<link>https://vux.world/why-you-need-botium-before-you-make-your-bot/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 11 Nov 2022 13:30:33 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[testing]]></category>
		<category><![CDATA[use case]]></category>
		<category><![CDATA[users]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11944</guid>

					<description><![CDATA[Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s one of the biggest tech companies so we must succeed if we use their Cloud NLU’, or ‘we use Microsoft for everything else – why [&#8230;]]]></description>
		
		
		
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		<item>
		<title>How Human First helps you build better bots, with Greg Whiteside, CEO, Human First</title>
		<link>https://vux.world/how-human-first-helps-you-build-better-bots-with-greg-whiteside-ceo-human-first/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 06 Jul 2022 11:52:09 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[NLU]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11810</guid>

					<description><![CDATA[Greg Whiteside, CEO, Human First, joins us on our podcast to tell us about how you can use different types of data to build better bots. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. [&#8230;]]]></description>
		
		
		
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		<item>
		<title>Why NLU training needs brains</title>
		<link>https://vux.world/why-nlu-training-needs-brains/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 13 Jun 2022 06:39:06 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[NLU]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11745</guid>

					<description><![CDATA[While preparing this blog I had an uncanny moment. I was reading transcripts of Kane’s interview with Rasa’s Alan Nichol and simultaneously wondering how accurate some of the transcription was. Was the ASR used for the transcription accurate? It’s important because you have to be confident about what people are saying to get what they [&#8230;]]]></description>
		
		
		
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		<title>7 steps to stop bots saying &#8216;can you repeat that?&#8217;</title>
		<link>https://vux.world/7-steps-to-stop-bots-saying-can-you-repeat-that/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Fri, 27 May 2022 09:12:57 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[asr]]></category>
		<category><![CDATA[automatic speech recognition]]></category>
		<category><![CDATA[nlp]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[Speech recognition]]></category>
		<category><![CDATA[voice assistants]]></category>
		<guid isPermaLink="false">https://vux.world/?p=11698</guid>

					<description><![CDATA[When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?” Those four words signify a failure in the human/bot conversation. Perhaps the bot hadn’t been trained on the user’s accent. Perhaps the user’s request could be interpreted many different ways, and the [&#8230;]]]></description>
		
		
		
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