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	<title>omotenashi &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>Omotenashi: Japanese concept of hospitality and what CX teams can learn from it with Daniel Orenes Ferrández, Uber</title>
		<link>https://vux.world/omotenashi-japanese-concept-in-cx-with-daniel-orenes-ferrandez-uber/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 19 Jun 2026 14:15:35 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Customer experience]]></category>
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					<description><![CDATA[Japan has some of the highest customer service expectations in the world. Daniel Orenes Ferrández of Uber explains how that shapes conversational AI design, from apology tone to sentiment analysis.]]></description>
		
		
		
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