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		<title>How to achieve better customer service during seasonal spikes</title>
		<link>https://vux.world/how-to-achieve-better-customer-service-during-seasonal-spikes/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Mon, 19 Dec 2022 12:18:01 +0000</pubDate>
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		<category><![CDATA[AI]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=12520</guid>

					<description><![CDATA[We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be applied to organisations. Let’s consider seasonal spikes. Everyone has experienced seasonal spikes in some form or other; whether that’s as an employee or as a [&#8230;]]]></description>
		
		
		
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		<title>AI at Marks and Spencer: 2 current use cases</title>
		<link>https://vux.world/ai-at-marks-and-spencer-2-current-use-cases/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Wed, 24 Aug 2022 10:35:43 +0000</pubDate>
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					<description><![CDATA[How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here&#8217;s how M&#038;S did it. Marks and Spencer (also known as M&#38;S) is one of the best known UK brands. It [&#8230;]]]></description>
		
		
		
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		<title>Decathlon’s 5 year automation strategy took 6 months thanks to AI</title>
		<link>https://vux.world/decathlons-5-year-automation-strategy-took-6-months-thanks-to-ai/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Tue, 05 Jul 2022 10:06:55 +0000</pubDate>
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		<category><![CDATA[brands]]></category>
		<category><![CDATA[Case study]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=11788</guid>

					<description><![CDATA[Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many adopting AI faster than they had intended. That’s exactly what Decathlon has done. As one of the biggest sports retailers in the world, it has [&#8230;]]]></description>
		
		
		
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		<title>How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer</title>
		<link>https://vux.world/how-marks-and-spencer-is-using-conversational-ai-with-steven-siddall-contact-systems-lead-marks-and-spencer/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 27 Apr 2022 10:31:14 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=11540</guid>

					<description><![CDATA[Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business. Presented by Deepgram Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI [&#8230;]]]></description>
		
		
		
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		<title>How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon</title>
		<link>https://vux.world/how-decathlon-is-using-conversational-ai-in-retail-with-charles-guth-customer-service-manager-decathlon/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 24 Mar 2022 10:42:12 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[Case study]]></category>
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		<guid isPermaLink="false">https://vux.world/?p=11384</guid>

					<description><![CDATA[Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. [&#8230;]]]></description>
		
		
		
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