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		<title>Actionable insights from speech data with Nico Perony</title>
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		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 15 Feb 2021 09:32:00 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
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					<description><![CDATA[CTO and co-founder, OTO.ai, Nico Perony, shares how emotion and sentiment detection can be used to improve CX. Speech data insights: emotion and sentiment When it comes to making customer interactions with conversational AI more human-like, there&#8217;s often one thing missing. Emotion. We chat to Nico Perony about how OTO.ai is being used to understand [&#8230;]]]></description>
		
		
		
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