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	<title>transformation &#8211; VUX World</title>
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	<description>The future of AI-driven customer experience</description>
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		<title>Digital humans and innovation at Capita with James Brooks</title>
		<link>https://vux.world/digital-humans-and-innovation-at-capita-with-james-brooks/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Mon, 16 Jan 2023 11:19:44 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12656</guid>

					<description><![CDATA[James Brooks, Innovation Principle, Capita, joins us as he shares his insights into Digital humans and how Capita is approaching conversational AI. Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of [&#8230;]]]></description>
		
		
		
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		<title>The DITAT maturity model for conversational AI</title>
		<link>https://vux.world/the-ditat-maturity-model-for-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 11 Jan 2023 11:04:34 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI maturity]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[CX]]></category>
		<category><![CDATA[maturity]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12616</guid>

					<description><![CDATA[We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation. The model shows the types of enterprise use cases conversational AI can solve for, as well as the value each can bring to customers and your business. As [&#8230;]]]></description>
		
		
		
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		<title>Conversational AI at GoDaddy and beyond with Sonia Talati</title>
		<link>https://vux.world/conversational-ai-at-godaddy-and-beyond-with-sonia-talati/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Sat, 17 Dec 2022 09:58:16 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12564</guid>

					<description><![CDATA[Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale. Sonia Talati is a Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps keep the memories [&#8230;]]]></description>
		
		
		
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		<title>Nova KBM&#8217;s AI assistant is more successful than anyone dreamed</title>
		<link>https://vux.world/nova-kbms-ai-assistant-is-more-successful-than-anyone-dreamed/</link>
		
		<dc:creator><![CDATA[Ben McCulloch]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 13:18:11 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[chatbot]]></category>
		<category><![CDATA[impact]]></category>
		<category><![CDATA[localisation]]></category>
		<category><![CDATA[NLU]]></category>
		<category><![CDATA[slovenian]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12505</guid>

					<description><![CDATA[Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.  Not only had the pandemic pushed many of Nova KBM’s customers towards ‘sofa banking,’ but also many of its Gen-Z and Millennial customers were keen to bank via digital channels. Aleksandra Brdar Turk, Director Banking Operations, Nova KBM, [&#8230;]]]></description>
		
		
		
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		<title>Learnings from designing over 300 chatbots with Jim-Rowe Bot</title>
		<link>https://vux.world/learnings-from-designing-over-300-chatbots-with-jim-rowe-bot/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Thu, 15 Dec 2022 12:19:14 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12541</guid>

					<description><![CDATA[Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots. If you&#8217;re a keen part of the conversational AI community, you&#8217;ll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational [&#8230;]]]></description>
		
		
		
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		<title>Voice AI that detects your tone of voice with Sean Austin, CEO, Helios</title>
		<link>https://vux.world/voice-ai-that-detects-your-tone-of-voice-with-sean-austin-ceo-helios/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Mon, 05 Dec 2022 10:24:10 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12487</guid>

					<description><![CDATA[Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is. What if you could detect the tone of voice of callers and figure out whether they&#8217;re lying or telling the truth? Whether they&#8217;re confident or bullsh*tting. This [&#8230;]]]></description>
		
		
		
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		<title>Conversations Squared #1 &#8211; Emily Uematsu Banzhaf</title>
		<link>https://vux.world/conversations-squared-1-emily-uematsu-banzhaf/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Fri, 25 Nov 2022 15:51:57 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12480</guid>

					<description><![CDATA[Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she&#8217;s a professional violinist! We talked about personas, ethics, the data that can be collected from your voice, ear training and the sound of [&#8230;]]]></description>
		
		
		
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		<title>Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey</title>
		<link>https://vux.world/conversational-ai-in-the-emerging-web-3-landscape-with-brandon-kaplan-cio-journey/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 23 Nov 2022 10:14:09 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12400</guid>

					<description><![CDATA[Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape. After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, [&#8230;]]]></description>
		
		
		
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		<title>Building an effective digital assistant for banking with Bill Hawks, Citizens Bank</title>
		<link>https://vux.world/building-an-effective-digital-assistant-for-banking-with-bill-hawks-citizens-bank/</link>
		
		<dc:creator><![CDATA[Rebecca Christie]]></dc:creator>
		<pubDate>Wed, 16 Nov 2022 10:22:37 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[platforms]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[tools]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12403</guid>

					<description><![CDATA[Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays. If you&#8217;re in banking and you haven&#8217;t been seriously considering your conversational AI strategy, then where have you been? Yes, it&#8217;s early, but the banking industry is one of [&#8230;]]]></description>
		
		
		
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		<title>How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank</title>
		<link>https://vux.world/how-scotiabank-uses-conversational-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 07 Nov 2022 07:02:09 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[AI assistants]]></category>
		<category><![CDATA[Case study]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[transformation]]></category>
		<guid isPermaLink="false">https://vux.world/?p=12318</guid>

					<description><![CDATA[Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI. Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager. Fabio joins us to share everything from use cases and [&#8230;]]]></description>
		
		
		
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