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		<title>How United Airlines automates 64% of special requests with AI-enabled voice guidance</title>
		<link>https://vux.world/how-united-airlines-automates-64-of-special-requests-with-ai-enabled-voice-guidance/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 10 Apr 2025 14:00:04 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Content]]></category>
		<category><![CDATA[voice]]></category>
		<category><![CDATA[voice bot]]></category>
		<category><![CDATA[voice strategy]]></category>
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					<description><![CDATA[Discover how a multimodal approach improved United Airlines’ user experience. ]]></description>
		
		
		
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		<title>Voice design at Comcast, with Chuong Nguyen and Carolyn Reed</title>
		<link>https://vux.world/voice-design-at-comcast-with-chuong-nguyen-and-carolyn-reed/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Sun, 01 Aug 2021 15:28:55 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[conversation design]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[independent voice assistants]]></category>
		<category><![CDATA[voice control]]></category>
		<category><![CDATA[voice first strategy]]></category>
		<category><![CDATA[Voice search]]></category>
		<category><![CDATA[voice strategy]]></category>
		<category><![CDATA[voice user interface]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10664</guid>

					<description><![CDATA[Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast. Voice design at Comcast Voice assistants and voice user interfaces are becoming ubiquitous across all device types. Voice is quickly becoming the modality of choice for finding information and getting things done. But with every [&#8230;]]]></description>
		
		
		
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		<title>Why digital transformation has always been about voice, with Frank Schneider, CEO, Speakeasy AI</title>
		<link>https://vux.world/why-digital-transformation-has-always-been-about-voice-with-frank-schneider-ceo-speakeasy-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Thu, 29 Jul 2021 11:03:33 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[IVA]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10650</guid>

					<description><![CDATA[Frank Schneider joins us for a record 3rd time to share insights on why digital transformation has always been about voice, and discusses Speakeasy AI&#8217;s Speech-to-Intent patent. Why digital transformation has always been about voice Have you misunderstood the aims of your digital transformation programme? So much time, money and effort is spent on rebuilding [&#8230;]]]></description>
		
		
		
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		<title>Google&#8217;s Assistant strategy and what it means for your brand</title>
		<link>https://vux.world/googles-assistant-strategy-and-what-it-means-for-your-brand/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 07 Jul 2021 06:43:23 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Actions on Google]]></category>
		<category><![CDATA[conversational AI strategy]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[Google Assistant]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=10636</guid>

					<description><![CDATA[Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with [&#8230;]]]></description>
		
		
		
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		<title>You might not have a choice about voice</title>
		<link>https://vux.world/you-might-not-have-a-choice-about-voice/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 21 Oct 2020 06:58:17 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[voice assistants]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9832</guid>

					<description><![CDATA[It&#8217;s ironic, but you might not have a choice about voice. One of the things that brands are concerned with is Amazon Alexa or Google or whoever The Voice Assistant &#8211; they’re concerned about these assistants intermediating the brand relationship. Communication with your brand going through Amazon or going through Google. That&#8217;s one of the [&#8230;]]]></description>
		
		
		
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		<title>What&#8217;s innovative today, is expected tomorrow</title>
		<link>https://vux.world/innovative-today-expected-tomorrow/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Fri, 14 Aug 2020 07:21:09 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[conversational AI strategy]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9562</guid>

					<description><![CDATA[Sooner or later, you will realise that a conversational AI strategy is actually just an extension of your business strategy. In the same way as mobile is just an extension of your business strategy and social is just an extension of your business strategy. But in the early days, you kind of need a separate [&#8230;]]]></description>
		
		
		
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		<title>You don&#8217;t need an Alexa skill or a chat bot, you need&#8230;</title>
		<link>https://vux.world/you-dont-need-an-alexa-skill-or-a-chat-bot/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 10 Aug 2020 06:30:03 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Alexa Skills]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9552</guid>

					<description><![CDATA[As soon as you start properly examining the potential of conversational AI and voice technology for your business, you find that potential absolutely everywhere. Every time you touch a system of any kind within the organisation. Any time any customer makes any form of contact with your organisation across any of your channels, there is [&#8230;]]]></description>
		
		
		
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		<title>Creating human-like voice bots for IVR with Einav Itamar</title>
		<link>https://vux.world/creating-human-like-voice-bots-for-ivr/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 03 Aug 2020 07:49:31 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9528</guid>

					<description><![CDATA[Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI. [&#8230;]]]></description>
		
		
		
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		<title>A tell tale sign that you need a conversational AI strategy (don&#8217;t make the same mistakes as you did with social)</title>
		<link>https://vux.world/signs-that-you-need-a-conversational-ai-strategy/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Wed, 22 Jul 2020 16:13:46 +0000</pubDate>
				<category><![CDATA[Articles]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9508</guid>

					<description><![CDATA[Here&#8217;s a tell tale sign that it&#8217;s time to put together a proper conversational AI strategy for your company. Voice and conversational AI is in danger of going down the same route as call centres, websites and social media did in the early days, leading to sunken costs, inefficient management, poor customer experience and ineffective [&#8230;]]]></description>
		
		
		
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		<title>Automating call centres with AI and Frank Schneider</title>
		<link>https://vux.world/automating-call-centres-with-ai/</link>
		
		<dc:creator><![CDATA[Kane Simms]]></dc:creator>
		<pubDate>Mon, 13 Jul 2020 04:11:18 +0000</pubDate>
				<category><![CDATA[Podcast]]></category>
		<category><![CDATA[Call centres]]></category>
		<category><![CDATA[conversational ai]]></category>
		<category><![CDATA[digital transformation]]></category>
		<category><![CDATA[IVA]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[voice strategy]]></category>
		<guid isPermaLink="false">https://vux.world/?p=9476</guid>

					<description><![CDATA[Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI. Need help with call centre automation? Book a free 20 minute consultation. Automating call centres with AI Most contact centres have been overwhelmed during the covid period, struggling to meet the demand placed on them. [&#8230;]]]></description>
		
		
		
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