The what, why, and how of agentic AI in customer experience
Agentic AI is making waves, but what is it, exactly? What makes it different from general generative AI? Why might you need it? And how do you design, build, and deploy AI agents effectively and reliably at scale?
Join Quiq Co-founder and SVP of Product & Engineering Bill O’Neill and VUX World’s Kane Simms to hear the hard-earned lessons Bill learned after deploying dozens of AI agents over the last 18 months.
In this 45-minute webinar, you’ll learn how to:
- Plan and scope an Agentic AI project
- Design and build an on-brand AI agent
- Test and refine performance with real-time LLM observability
- Overcome the most common challenges related to reliability, security, and privacy
Plus, see a demo of how all this hangs together and a real AI agent in action.
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About this webinar
With all the hype and noise surrounding AI in general, and Agentic AI specifically, it’s hard to know what’s what anymore. Is Agentic AI a new name for old, rule-based technologies? Or is it something more that utilises LLMs and generative AI in a novel and unique way?
What about designing and building Agentic AI? What’s different here compared to machine learning and other automation technologies? What tools does it take? What skills do you need? What’s the process? And, arguably most importantly, how can you tell whether your AI agent is ready for your customers? How do you mitigate hallucinations, mistakes, and fallibility? How do you battle-harden it to ensure it’s reliable, secure, and as reflective of your brand as possible?
Well, that’s exactly what we’re going to dive into in this webinar.
Bill O’Neill is the co-founder and SVP of Product & Engineering at Quiq, with decades of experience in AI and CX. Quiq is disrupting the enterprise CX landscape with its fresh and reliable way of building AI agents ready for enterprise deployment.
Why attend
Are you ready to reimagine the customer journey with Agentic AI? Join us here to learn the specifics of what you need to do to make AI agents work for you in 2025.
When
Wednesday, December 18th, 9:00 PT / 12pm EST / 5pm GMT
Speakers
- Kane Simms, CEO and Founder, VUX World
- Bill O’Neill, Co-founder and SVP, Quiq
