Transforming customer experience through AI and automation
VUX World and Zoom are proud to release this detailed whitepaper on how Zoom is transforming the customer experience through AI and automation, turning the challenges of legacy contact centres into opportunities for CX innovation.
Zoom is already known around the world for being a global leader in video calls and virtual meetings. What may not be known about Zoom is that it’s built a highly capable Contact Centre as a Service (CCaaS) and Conversational AI platform.
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About this whitepaper
Zoom Contact Center and Zoom Virtual Agent combine powerful automation and analytics to improve customer satisfaction, self-service capabilities, and agent productivity.
In this whitepaper, we cover:
- Best practices for effortless AI-first CCaaS migrations
- How to identify use cases and prioritise tools
- Mitigating LLM hallucinations
- Analytics & insights at scale
- Enhanced agent support with AI tools
