New research: Enterprise AI adoption trends and challenges

 Guiding stars for contact centre leaders

Exclusive research and brand new insights directly from 600 contact centre agents and 1200 customers.

In this webinar, you’ll learn:

  • The latest contact centre trends from agents and customers. 
  • The top things that frustrate agents and customers most and how to resolve them.
  • How agents and customers feel about the coming of AI in the contact centre.
  • Top adopted use cases for AI in contact centres.
  • And much more.
Presented by

About this webinar

Join us as we shine a light on contact centre agent and customer opinions of AI, their top challenges and the key to successful customer service.

This webinar will help any contact centre leader not only identify key agent and customer paint points, but you’ll also get some tips how to solve them.

Returning for the second year, this webinar focuses on agents and customers, presenting exclusive research that uncovers what truly matters for delivering unparalleled customer satisfaction.

You’ll also learn:

  • What agents and customers believe are the critical success factors in customer satisfaction
  • What are the biggest customer frustrations when dealing with call centers.
  • Whether contact centres are performing against the things that agents value most.
  • Which industries have agents with the greatest willingness to utilise agents assist AI tools.

Why Attend?

This webinar is like a set of lucky stars for contact centre managers, industry stakeholders, and businesses keen on refining their customer service strategies. Gain firsthand insights from the agents themselves and craft a path forward that aligns with both agent welfare and exceptional customer service.


May 16th 7am PT, 10am EST, 3pm BST


  • Mike Farrell, President & Chief Strategist at Farrell Insight
  • Abhijit Mhetre, SVP Marketing, Kore.ai
  • Kane Simms, CEO and Founder, VUX World


    The world's most loved conversational AI event is back
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